Vendor Central: Contesting Chargebacks and Invoice Reconciliation
Transcription
You can view your resolved disputes by going to your dispute management page by selecting dispute management from the payments tab on the top menu of your vendor central dashboard, click on the resolved under the dispute summary heading. A table of all of your resolved disputes will load at the bottom of the page.
show moreNote that the action column to the right of each resolved dispute will indicate none closed as these are considered resolved disputes. If you do click on this actionable link for each of the none closed actions, a popup window will appear with the following information. Amazon searches for a receipt of goods for 35 days after the invoice due date, without vendors having to submit disputes.
If we find receipt of goods, we will match against the shortage ASINs. And within a few days, remit payment with no action required from the vendor. If we cannot find receipt of goods, the dispute process is used to gather additional information to identify a receipt of goods. As soon as we have evidence of receipt, Amazon will match and pay for goods.
Amazon will not deny a dispute until the 35 day process is complete. Once there is final resolution disputes cannot be reopened.
You can also view your resolved disputes by going to the dropdown menu under your search disputes heading and selecting dispute status. In the cell to the right of this dispute status cell, you can then select resolved from the dropdown menu, provided and click the yellow search button to the right of that cell.
You can further choose to download this list of resolved disputes by clicking the export data at the top of the table on the right side.