Vendor Central: Contesting Chargebacks and Invoice Reconciliation
Transcription
You can create a new dispute by going to the payments tab of the top menu on your vendor central dashboard and selecting dispute management from the dropdown menu. Create a new dispute by clicking on the yellow, create new dispute button under the heading need to dispute something to the top left side of the page.
show moreA popup window will then appear with a dropdown cell at the top where you can select which issue you would like to dispute. Namely co-op, vendor returns or shortage invoice, enter all the relevant information as it pertains to each namely for co-op issues, the co-op invoice numbers. You are querying for vendor return issue. The return ID and the return invoice number and for shortage invoice issues, the invoice numbers.
Once you have entered this information, click the yellow next button in the bottom left hand side of the pop-up window. Fill out all the relevant information on the next page. Including uploading any supporting documentation and click submit at the bottom left side of the page. It is important to note that whatever you are disputing, you have a plethora documented evidence, including labels, calculations on spreadsheets, bills of lading images of the products packed in their cartons, images of the cartons and their relevant labels, packing lists, scanned packing lists from your own systems, etc.
Before you create your dispute on vendor central, the more factual information you have to dispute something, the more likely you are to have a successful dispute.