Disputing Chargebacks Relating to the Transportation Process

Click on view defect list, which takes you to the chargebacks page. From that page you can view and sort your chargebacks click on any issue ID to display detailed information about it. You can either choose to submit your dispute on the detail page by clicking dispute this chargeback, or go back to the chargebacks page, select the chargeback you wish to dispute, click dispute, chargeback complete all relevant information, including uploading evidence in the form of images or documentation and click on the submit dispute button.

You may only submit a dispute for the same chargeback twice. If a chargeback has been disputed and rejected twice, it is no longer eligible for dispute. The following evidence or documentation is required for these chargebacks when submitting the relevant dispute for the no-show chargeback, the Amazon delivery record.

For the carrier proof of delivery for the goods delivered both must be date stamped by Amazon and show the fulfillment center address and the inbound shipment appointment number for import shipment late booking chargeback, a screenshot of origin service provider’s booking system with the confirmed purchase orders, earliest vendor shipment date, and or a screenshot of the origin service provider’s booking system with the submitted booking.

For import PO on time, non-compliance chargeback a screenshot of origin service provider’s booking system showing the confirmed purchase order, earliest vendor ship date and latest vendor ship date. And or a screenshot of the origin service provider’s booking system with the estimated cargo delivery date for import documents, late delivery, chargeback, a copy of the email to origin service provider showing the sent date.

A copy of the fax or career receipt showing the delivery date to origin services provider and a screenshot of the origin services provider’s booking system, showing the document receive date.