Seller Performance; Optimize account health
Transcription
The customer service performance metric sets the bar high for sellers. These metrics are in place so customers can receive high customer satisfaction and have a positive seller experience. Amazon has thrived and built its success on a customer first business model. Amazon’s customer metrics. Provide you with a way to measure how well you are performing as a seller.
show moreThe metrics have been put in place by Amazon to ensure that brands meet the high expectations Amazon demands for their customers. Plus, Amazon’s customer metrics contribute to your overall seller ratings. There are two key customer metrics Amazon uses to measure customer service performance. The first is order, defect rate or odr.
The second is return dissatisfaction rate. Remember, it’s important to address any issues or notifications received quickly in order to keep your account in good standing and to avoid any disruptions to your selling account. Next, we will dig deeper into order defect rate.