Optimizing Account Health through Customer Service PerformanceDecember 21, 2021 By Amazowl Team Seller Performance; Optimize account health Optimizing Account Health through Customer Service Performance Lesson Content 0% Complete 0/15 Steps GOAL Monitoring Seller Health Importance of your Customer Service Performance Metric Understanding your Order Defect Rate RESPONSES DO MATTER Negative Feedbacks Effect on your Order Defect Rate Responding to & Resolving Customer Feedback A-to-Z Guarantee Claims Effect on your Order Defect Rate How to Manage and Appeal A-to-Z Claims KEEPING THE SALE Chargeback Claims Effect on your Order Defect Rate Issuing Refunds to Chargeback Claims Responding to & Disputing Chargeback Claims Understanding your Return Dissatisfaction Rate Cheat Sheet -A-to-Z Claims Prevention Revision Questions Previous Quiz Back to Course Next Topic
