EXAM

How many days do you have from the last notification date to dispute a chargeback?

What are the packaging processes to prepare your products prior to shipping them?

What does the Control Document reconcile from Vendor Central?

Is the following statement true or false?

The Expected Ship Date for Direct Fulfilment is based on how quickly you can ship your products.

Is the following statement true or false?

An Oversized Carton Chargeback occurs when the carton is longer than 27 inches on each side.

Is the following statement true or false?

You can edit your Purchase Orders on Vendor Central under the Orders-Purchase Orders tab.

How many times may you submit a dispute for the same chargeback?

What are the two chargebacks related exclusively to Direct Fulfilment?

What does the status “None – Closed” mean?

Is the following statement true or false?

The penalty fee for a bagging non-compliance is $5 per unit.

Is the following statement true or false?

An Overweight Carton Chargeback occurs when the carton weighs more than 50 pounds.

Is the following statement true or false?

Only some clothing items should have the hangers removed and be folded instead.

Are shortage deductions usually deducted off the same remittance as the invoice is paid on?

How much time do you have to confirm your purchase orders on Vendor Central before you can be penalised with a chargeback?

What are the two chargebacks related to Advanced Shipment Notifications? 

What evidence is almost always required for a dispute against a chargeback related to Packaging your Purchase Orders?

Is the following statement true or false?

The penalty fee for a chargeback that means that you did not include the purchase order (PO) number on the shipping container is $10 per carton.

Is the following statement true or false?

Set creation is applied when you are shipping products in a set, such as a set of Encyclopaedeas.

Is the following statement true or false?

The Chargeback related to Advanced Shipment Notification that has multiple sub-types is the ASN Accuracy Chargeback.

Can you cancel a dispute?

How much time do you have to edit your purchase orders on Vendor Central before you can be penalised with a chargeback?

What are the two new names for the Ready-to-Ship Packaging chargeback that Amazon implemented in June 2019?

What form of Proof of Delivery do you need to submit if your shipment went collect?

Is the following statement true or false?

The penalty fee or percentage for a chargeback that means that you sent Amazon products that you never confirmed on a purchase order is 10% per product.

Is the following statement true or false?

Taping is required only to secure a flimsy box.

Is the following statement true or false?

You can confirm your Purchase Orders on Vendor Central in two areas.

Can you re-open a resolved dispute?

How often are Co-Op Invoices usually issued?

What are your non-compliances measured in terms of on your Operational Performance Dashboard?

Is the following statement true or false?

You need a Bill of Lading to submit as Proof of Delivery if your Purchase Order shipped Prepaid.

Is the following statement true or false?

The term used when you, as the Vendor, ship some of your products directly to consumers as and when they are ordered, as opposed to you receiving Purchase Orders from Amazon themselves through your Vendor Central Account and shipping your products to the Amazon Fulfilment Centers is “Direct Fulfilment”.

Is the following statement true or false?

An Opaque Covering Chargeback may occur if you can see through the covering to the images of nudity on your product.

Is the following statement true or false?

You can see and submit your shortage claims/PODs on your Dispute Management Dashboard as well as your Payments-Invoices page on Vendor Central.

Can you ship part of your product in Direct Fulfilment or do you have to ship your full catalog with either Direct Fulfilment or the Amazon-fulfilled method?

Name four accepted forms of packing materials to prevent a dunnage non-compliance/chargeback?

What button do you click on in your Operational Performance Dashboard “View Defects List” page to dispute a chargeback?

Is the following statement true or false?

There are four Chargebacks are related to confirming and Editing your Purchase Orders.

Is the following statement true or false?

Your Lead Time when it comes to Direct Fulfilment is the number of hours/days in which a product has to ship from your warehouse.

Is the following statement true or false?

Suffocation warnings should always be present.

Is the following statement true or false?

Some Direct Fulfilment Orders are temporarily suppressed due to business reasons or an oversupply of the same inventory in Amazon’s Fulfilment Centers.

Can your individual chargebacks be viewed in more detail?

Name the information you can immediately see once reconciling your Purchase Orders from Vendor Central’s Backup Report and your Invoices from your own system of shipped orders for the month?

What can be found on the Dispute Management Dashboard?

Is the following statement true or false?

There are two types of products require bagging to prevent a chargeback.

Is the following statement true or false?

Your Operational Performance is how well you comply with Amazon’s regulations when it comes to the Purchase Order Cycle.

Is the following statement true or false?

You should click “Confirm Shipment” on a Direct Fulfilment Order before the order has been collected.

Which is an example of a suffocation warning statement?

What ways can you sort your chargebacks in on your Operational Performance Dashboard under the “View Defects List” page?

What can result if you fail to remove or update units on a Purchase Order that you know will not ship?

Is the following statement true or false?

There are three ways are there to prevent a chargeback that means that Amazon received more products than you confirmed in a purchase order (PO)

Is the following statement true or false?

You can use six dispute search criteria when you search for a dispute on your Dispute Management Dashboard.

Is the following statement true or false?

You’ll receive an Expired Product Chargeback if your product has already expired or will expire in the next 90 days when being received by Amazon.

How do you cancel a shortage invoice on Vendor Central?

What filters can you use to fine-tune your chargeback search criteria on your Operational Performance Dashboard under the “View Defects List” page?

What chargeback can you prevent by maintaining a high confirmation rate and accepting or backordering at least 80% of each product that Amazon orders from you for a consistent period of time?

Is the following statement true or false?

A chargeback status is when Amazon is trying to decide what to do with your chargeback.

Is the following statement true or false?

There are seven pieces of information presented per non-compliance on your Operational Performance Dashboard.

Is the following statement true or false?

You can dispute a Price Discrepancy on your Dispute Management Dashboard.

How do you create a new dispute on the Dispute Management Dashboard?

What are Amazon’s requirements for sharp products?

What chargeback means that Amazon received more products than you confirmed in a purchase order (PO)?

Is the following statement true or false?

A control document is a document generated on Vendor Central.

Is the following statement true or false?

You can only give two reasons for disputing a Price Discrepancy.

Is the following statement true or false?

You can find more information on your Chargebacks in the Amazon Support Center under the heading “Vendor Operational Performance (Chargebacks)”.

How do you issue a credit memo for a legitimate shortage claim on Vendor Central?

What are the standard three Co-Op Agreements for?

What chargeback means that you sent Amazon products that you never confirmed on a purchase order?

Is the following statement true or false?

A price discrepancy is when the unit cost on your Purchase Order and Invoice is not what Amazon has on record.

Is the following statement true or false?

If you’re unable to fulfill an entire Direct Fulfilment order you should cancel the entire order.

Is the following statement true or false?

You can find the Backup Report on your Payments-Remittances Page on Vendor Central alongside each individual Co-Op invoice.

How do you prevent a chargeback that means that you sent Amazon products that you never confirmed on a purchase order?

What are the categories in which chargebacks fall under?

What documentation is required for Rejected PO Rate Chargeback?

Is the following statement true or false?

It’s absolutely vital that you do your own investigation and read up on the chargeback before you submit a dispute.

Is the following statement true or false?

There are three types of products bubble wrap is required for in order to prevent a chargeback.

Is the following statement true or false?

You can find the bulk of your Chargebacks on the Orders Tab on Vendor Central.

How do you prevent an exclusive Direct Fulfilment chargeback that means that you shipped an Amazon order using a different carrier or a different ship method from the one Amazon specified in the order?

What are the chargebacks related to the Transportation Process?

What does a “Dispute Rejected” Status mean?

Is the following statement true or false?

Order Processing Speed measures how fast an order was shipped via Direct Fulfilment.

Is the following statement true or false?

The thickness of the bag when using polybags to protect a product should be 7 inches.

Is the following statement true or false?

You can find your Co-Op Agreements on your Payments-Remittances tab by clicking the yellow “View Your Co-Op Agreements” button.

How is the penalty fee calculated for a chargeback that means that Amazon received more products than you confirmed in a purchase order (PO)?

What are the Chargebacks that relate to Packaging and Preparation of your Purchase Orders?

What does a “Dispute Under Review” Status mean?

Is the following statement true or false?

It’s absolutely vital you have enough confidence before submitting a dispute.

Is the following statement true or false?

There are three things a successful dispute hinges on.

Is the following statement true or false?

You can find your Co-Op Invoices under your Payments-Invoices Tab on Vendor Central.

How is the shortage claim invoice named on Vendor Central?

What are the chargebacks related to labelling?

What does a “Waived – Grace Period” Status mean?

Is the following statement true or false?

One of the biggest ways you can lose money through Amazon is the chargebacks system.

Is the following statement true or false?

Chargebacks are normally issued when a Purchase Order has been receipted and closed by Amazon.

Is the following statement true or false?

You can have forewarning of a possible shortage claim on Vendor Central when you are asked to update PO Line items.

How many areas are there on your Operational Performance Dashboard from where you can dispute a chargeback?

What are the issues you can dispute on the Dispute Management Dashboard?

What does boxing ensure for sellable products?

Is the following statement true or false?

A backup report is something you create outside of Vendor Central.

Is the following statement true or false?

Shortages do not occur when your Purchase Order has not yet shipped.

Is the following statement true or false?

You can’t ever review a shortage claim on Vendor Central.