Vendor Central: Contesting Chargebacks and Invoice Reconciliation
Transcription
Your chargebacks will appear on your remittance advice from Amazon and are normally charged against a specific purchase order. So the reference will be of that purchase order or purchase orders, but they are not usually deducted from that same purchase order due to time constraints between Amazon paying you on time and the chargebacks being confirmed as deductible.
show moreYou can also pull your chargeback reports from your operational performance dashboard by selecting operational performance from the Ritz reports tab. On the top menu of your vendor central dashboard, click view defects list and select the status as charged for the specific month you are reconciling as well as possibly the previous month, and then click CSV export at the top of the page to view what chargebacks you are to expect for which purchase order you can then insert these values.
In the chargebacks column of your control document with the chargebacks explanation filled in the chargebacks column to the right of that. However, given that your chargebacks are not always deducted from the payment Amazon issues for that specific purchase order due to time differences mentioned, you would need to look out for the relevant remittance on which this chargeback ID appears and insert the chargeback value in the remittance deductions column in your control document, alongside the relevant remittance number and the purchase order from which you allocate the deductions too.
Insert a comment to the cell with the value and chargeback ID that was deducted from this purchase order payment. So as to keep a record of what chargebacks have been deducted and which are still outstanding, you can also then insert a comment on the chargeback column itself with the remittance advice number from which that particular chargeback was deducted.