Vendor Central: Contesting Chargebacks and Invoice Reconciliation
Transcription
As with any business selling products to anyone be it another company or directly to the consumer, we can well expect there to be some returns. In some situations, Amazon may reserve the right to send goods they purchased from you back to you. These return conditions are negotiated between you and Amazon upfront and can include details such as.
show moreThe quantities of returned products, any time limits before or after which goods can be returned, physical properties of returned products, and the reason for which Amazon is allowed to return the goods. When conditions allowing your return are satisfied. Amazon may request to return your products, which follows something along the lines of these basic steps, which we will review in more detail in this module.
Amazon orders, your products, but one of the products you send them is defective. After delivery. You issue an invoice, which is paid normally by Amazon, Amazon notices that one of the products was defective. So they request a return authorization, which is provided by you. The product is returned to you and Amazon deducts their mark from an upcoming payment.
Now that we have the brief overview of Amazon’s process for returning goods to you. Let’s delve a little deeper into each section of Amazon returns on your vendor central account.