Vendor Central: Contesting Chargebacks and Invoice Reconciliation
Transcription
We made mention that you need to authorize these return requests from Amazon and provide an authorization ID. This also means you can edit these return requests when authorizing them. And this is how we go about authorizing a return request from Amazon. Select returns from the dropdown menu of the orders tab on the top menu of your vendor central dashboard.
show moreOn the next page, click the request ID link for the return request you would like to authorize. If you do not want to authorize all units for a return product, click the approved quantity field and decrease the value listed to reject the return of that product entirely enter zero note that if you change the refund quantity to lower than what is requested.
You will be prompted and blocked. You will need to contact your product management team to see if you have a refund reduction agreement with Amazon. In the authorization ID field, enter an alpha numeric string to serve as the authorization ID for that product. To enter the same authorization ID for multiple products, select the line items to bulk edit, enter the authorization ID and click apply.
Click save changes when all the changes are made, the values for items are saved for future viewing but are not yet submitted. You will need to click submit to submit the authorization and to refund the authorized amount to Amazon approving the request that Amazon ship the products back to you. Review the information and click submit again to complete the process.