Vendor Central: Contesting Chargebacks and Invoice Reconciliation
Transcription
The expected ship date is calculated based on your lead time and your carrier pickup time. Amazon systems will also account for holidays and weekends and readjust the expected ship date accordingly. For example, if you have a zero-hour lead time and a customer order is dropped on a Friday evening, but you don’t operate over weekends.
show moreThen the expected ship date will be set to Monday. If the next working day for carrier pickup is that Monday ensure your working hours are up to date in your warehouse settings.
If you are on the ASIN level lead time program, your products can have different lead times based on the individual performance and processing speed. If you are on the warehouse level, lead time program, all products in a warehouse will have the same lead time. If you would like to be moved to as, and level lead time program, open a case to Amazon.
By going to the contact us and a support center, selecting direct fulfillment and lead time questions. You can track your performance via reports, operational performance.
Direct fulfillment and guaranteed delivery and your lead charm change history only available for warehouse level lead time programs at your late shipments or ship method mismatch. Guaranteed delivery improves the customer experience by communicating a precise delivery and for vendors, it typically increases conversion rates and total sales.
Guaranteed delivery is an invite-only program that enables special messaging on your product detail pages, which states an exact delivery date based on the customer ordering within a specific timeframe. Amazon will notify you through email. If one or more of your warehouses is eligible for guaranteed delivery. If you are eligible, you may elect to participate in the program.