Vendor Central: Contesting Chargebacks and Invoice Reconciliation
Transcription
If the original packaging does not sufficiently protect the product from damage during shipment, you must put the product in a new box to protect and secure the product. You will receive a boxing chargeback if Amazon needs to box your products, two, keep product parts together, replace a damaged box or protect the product.
show moreIf their original packaging does not provide enough protection. Note that if Amazon needs to return a product to its original box, this will not count as a box and chargeback. The amount for this chargeback is 1 US dollar and 49 cents per unit, except for books of music, for music products. The amount for this chargeback is 1 US dollar and 13 cents per unit.
For Books, the amount this chargeback is three years dollars and 5 cents per unit. Improper packaging can make it difficult and time consuming to extract product from cartons and in certain cases can lead to loss of products. Unacceptable packaging materials can also negatively impact the customer experience.