Vendor Central: Contesting Chargebacks and Invoice Reconciliation
Transcription
It is important to remember that you as a vendor have 30 days in which to dispute a chargeback, this is why knowing the data chargeback was issued is important on your operational performance dashboard. There are two areas in which you can create a dispute. Selecting an individual non-compliance from the scrollable bar on your dashboard, and then clicking on the chargebacks total penalty fees for that specific non-compliance or clicking on your view total defect list. And selecting the non-compliances from that list.
show moreEither way, you will end up on the same page with either all of your non-compliances showing or only those from a specific non-compliance, on this page, select the non-compliance or non-compliances if there are multiples of the same non-compliance with the same ASIN and click on dispute charge.
It is absolutely vital that you have read all of the details of the non-compliance so that you can submit the correct documentation and evidence to refute that you did comply in this instance or instances a successful dispute hinges on the following. It is submitted timelessly. That is well within the 30 days given. Your dispute is based on facts. And you have evidence of those facts in the form of documents or images.