GOAL

Obtaining Performance Reporting and Notifications

Amazon provides the tools you need to sell your products at a high rate of sale. Reports, notifications, alerts, and templates will be discussed in further detail in this module.  

In this module we will be taking a deep dive into the following subjects:

Brand Health Metrics

Learn about brand health metrics and how to respond to important notifications.

CX Health Issues

Learn about customer experience health issues and tips for resolving them.

Buyer-Seller Messaging

Learn how to safely navigate buyer’s questions and comments through a centralized platform.

Reporting

Learn how to review brand health issues and spot overarching trends.

After Finishing this Module

You will be able to:

• Use the voice of the customer to optimize seller health;
• Navigate the buyer-seller messaging platform; and
• Review importance key performance metrics through summary reporting.