Seller Performance; Optimize account health
Transcription
The on time delivery rate or OTDR applies only to seller fulfilled orders. It’s a percentage of the orders that have been delivered by the estimated delivery date. It measures the orders that have been delivered on time as a percentage of total tracked orders. Buyers that receive their orders on time and have the ability to track their packages are generally more satisfied with an order and the level of service that they are provided.
show moreResearch shows that tracked orders have 60% fewer order defects, and that tracking also helps reduce order inquiries from buyers. Failure to meet Amazon’s target for this metric generally does not result in a suspension of your selling account. However, it could cause negative feedback or claims which could impact your selling account status.
If an order is delayed because of Amazon’s processes, they will provide the buyer with a new delivery date. Based on the date the order is released from a pending status.