Seller Performance; Optimize account health
Transcription
The fourth product policy that will affect your seller and account health is product authenticity, condition. Not listing your product correctly can be caused for alarm, so it’s important to make a careful assessment of your product before specifying its condition. Assigning the correct condition to each product you list on Amazon validates its authenticity and aids in providing a satisfying customer experience.
show moreAmazon stipulates general condition guidelines that apply to all product categories. Here is a listing of general product category conditions. The first category is new and it includes brand new items. These items are under the original manufacturer’s warranty and are within original packaging. The next category is renewed and includes a pre-owned product that was inspected and tested to work.
It looks like a new product sold by a seller. Vendor or by Amazon and may arrive in a brown or white box with relevant accessories that may be generic. The product comes with a warranty, giving the buyer a replacement or refund within 90 days of purchase if the product does not work as expected. Next is the rental category.
A product that was inspected and graded by a seller, vendor or by Amazon and is in working condition with no structural imperfections that could impact its functionality. The product may be packaged in a generic box and come with relevant accessories as expected for a new product. The next category falls within used products.
This category has four ratings to identify the accurate condition to customers. The first rating is like new or open box, which denotes that the item is imperfect working condition within the original packaging with minor damage possible. The next rating within used is very good, and this denotes a well cared for item that has limited use and remains in good working condition.
The item may show some limited signs of wear, but some small scratches or cosmetic blemishes, or be repackaged and could be missing some accessories. Next, within the used category, are items considered good. These items show wear from consistent use, but remain in good condition and function properly. Items may arrive with damaged packaging or be repackaged, be marked, or have minor cosmetic damage.
The last rating within used is acceptable, and this denotes items that are fairly worn, but continue to function properly. Items may arrive with damage packaging, or be Repackaged. Signs of wear could include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use.
Items may be missing some parts or accessories. There are special categories specific guidelines. Be sure to check to ensure you are following your category guidelines.