Seller Performance; Optimize account health | Amazowl

Seller Performance; Optimize account health

Transcript

Coming soon

Show more

1

Navigating Seller Performance through the Seller Central Dashboard

2

Optimizing Account Health through Customer Service Performance

3

Optimizing Account Health through Product Policy Compliance

4

Optimizing Account Health through Shipping Performance

5

Obtaining Performance, Reporting & Notifications

6

Appealing & Responding to Suspensions

7

Course Assessment Exam

Course Content

Expand All

Navigating Seller Performance through the Seller Central Dashboard 10 Topics | 1 Quiz

Expand

Lesson Content

0% Complete 0/10 Steps

Impact of Seller Performance

Navigating the Seller Central Dashboard – Your Orders Widget

Navigating the Seller Central Dashboard – Brand Health Widget

Navigating the Seller Central Dashboard – Performance Widget

VISUAL AND TEXT CUES

Navigating the Seller Central Dashboard – Case Log Widget

Navigating the Seller Central Dashboard – Performance Notifications

Navigating the Seller Central Dashboard – Inventory Planning Widget

Cheat Sheet – Seller Best Practices

Revision Questions

Optimizing Account Health through Customer Service Performance 15 Topics | 1 Quiz

Expand

Lesson Content

0% Complete 0/15 Steps

Monitoring Seller Health

Importance of your Customer Service Performance Metric

Understanding your Order Defect Rate

RESPONSES DO MATTER

Negative Feedbacks Effect on your Order Defect Rate

Responding to & Resolving Customer Feedback

A-to-Z Guarantee Claims Effect on your Order Defect Rate

How to Manage and Appeal A-to-Z Claims

KEEPING THE SALE

Chargeback Claims Effect on your Order Defect Rate

Issuing Refunds to Chargeback Claims

Responding to & Disputing Chargeback Claims

Understanding your Return Dissatisfaction Rate

Cheat Sheet -A-to-Z Claims Prevention

Revision Questions

Optimizing Account Health through Product Policy Compliance 15 Topics | 1 Quiz

Expand

Lesson Content

0% Complete 0/15 Steps

Adhering to Product Policy Compliance

The Consequences of Suspected Intellectual Property Violations

Receiving Intellectual Property Violations & Complaints

Taking Action Against IP Infringement Warnings

PRODUCT AUTHENTICITY

Uncovering the Source of Product Authenticity Complaints

Understanding Product Authenticity Conditions and Guidelines

Addressing Product Safety Customer Complaints

SELLER CODE OF CONDUCT

Detailing the Seller Code of Conduct and Product Listing Policy Violations

Uncovering the Restricted Products Policy & Avoiding Violations

Maintaining the Integrity of Customer Product Reviews

Cheat Sheet – Restricted Products

Cheat Sheet – Intellectual Property

Revision Questions

Optimizing Account Health through Shipping Performance 9 Topics | 1 Quiz

Expand

Lesson Content

0% Complete 0/9 Steps

Delivering on Shipping Performance Metrics

Uncovering your Late Shipment Rate

Minimizing your Pre-fulfillment Cancellation Rate

A CUSTOMER’S VIEWPOINT

Adding Valid Tracking Numbers to Customer Orders

Applying an On Time Delivery Rate

Prime Eligibility & Seller-Fulfilled Shipping Options

Cheat Sheet – Carriers

Revision Questions

Obtaining Performance, Reporting & Notifications 9 Topics | 1 Quiz

Expand

Lesson Content

0% Complete 0/9 Steps

Deciphering your Brand Heath & Important Metrics

Using the Voice of the Customer to Optimize Seller Health

Tips for Resolving CX Health Issues

AT-A-GLANCE REPORTING

Navigating the Buyer-Seller Messaging Platform

Order with Defects Reporting Summary

Performance Over Time Reporting Summary

Cheat Sheet – Buyer-Seller Messaging

Revision Questions

Appealing & Responding to Suspensions 6 Topics | 1 Quiz

Expand

Lesson Content

0% Complete 0/6 Steps

Causes for Seller Suspensions

Tips to Improve Seller Performance

Creating an Action Plan to Reinstate Selling Privileges

Appealing for Reinstatement of Selling Privileges

Cheat Sheet – Action Plan

Revision Questions

Course Assessment Exam 1 Topic | 1 Quiz

Expand

Lesson Content

0% Complete 0/1 Steps

Seller Performance Exam