GOAL

Managing Seller Feedback, Product  Reviews & Customer Questions

Understanding what causes negative feedback and learning how to turn negative comments into a positive outcome will be covered in this module.

In this module we will be taking a thorough analysis of the following subjects:

Addressing Negative Responses

Learn how to respond to customer comments that will not harm your seller reputation.

Best Practices for Mitigating Negative Feedback

Learn how to take an offensive approach to protecting your brand perception.

Editing or Removing Comments

Learn when you can and when you can’t request removal of customer comments.

Vendor Central and Seller Central Tips

Learn best practices on how to use both the Vendor and Seller Central Platforms.

After Finishing this Module

You will be able to:

• Identify the main causes of negative feedback;
• Turn negative comments into a positive outcome; and
• Understand the guidelines and tips to address customers that will keep you as a seller in a positive light.