EXAM

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There is a yellow exclamation mark triangle alongside the “Information Required” tab to see whether you need to do anything regarding labelling and preparation.

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An overage can also be when Amazon claims they received units of a SKU you didn’t ship to them at all.

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Amazon will do their own investigation and search for the missing item or items.

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A Sellable Disposition refers to inventory that looks and functions as described in the listing.

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You will be able to select one of the following as it pertains to your FBA Inventory Reconciliation and the Cases you wish to open: a) Inventory Lost in FBA Warehouse; and b) Investigate Inventory Damaged in FBA Warehouse.

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If Amazon has captured a return 50 days ago and you have not received a refund for it, you must open a case to request the refund or reimbursement for the return.

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You can not delete a Shipping Plan.

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In order to create a case and open an investigation into a discrepancy of units you shipped and Amazon received on a shipment you created through Seller Central, you would need to return to the “FBA Inventory” page found in the Drop Down Menu of the “Reports” tab on the top menu of Seller Central.

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If Amazon are able to locate the item, they will add the inventory to our account.

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A Defective Disposition is sellable and refers to Inventory that does not look or function as described in the listing and is not visibly damaged.

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Remember to attach your reconciliation report with those specific SKUs or ASINs only for that case.

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You can proceed to split your Order IDs into batches of 100 to 150 as recommended by us.

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FBM indicates that the Seller will ship products from their own inventory and handle all customer feedback and queries.

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You can duplicate a Shipping Plan.

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The “Status” of the shipment must be “Closed” otherwise you will not be able to open the investigation.

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If Amazon are not able to locate the item, they will reimburse you for the missing units.

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A Customer Damaged Disposition is unsellable and refers to Inventory that was damaged by a customer.

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Normally, when a customer requests a refund for the return of an item that they have purchased from you through Amazon, Amazon will not refund you the money once the product has been returned to the Amazon Fulfillment Center.

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In order to see when you will be refunded for a return you have not yet received, you need to open a case through the Help Center and click the “When will I be paid for my Order?” link.

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FBM stands for Fulfilled by Me.

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You can add more products to an existing Shipping Plan you are working on.

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Click on the shipment link to the right of the line of the closed Shipment with the discrepancies in order to open the shipment in question.

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You can view the status of your case log on the home page of Seller Central along the lower right side of the page.

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A Distributor Damaged Disposition is sellable and refers to Inventory that was damaged by the seller, vendor, or distributor during receiving.

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In most cases, if an item does not arrive at a Fulfillment Center within 65 days of the return request, Amazon will charge the customer and refund you for the item.

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If you do not have a pending payment report, you can search and open a case for this missing reimbursement in one of two ways: through the “Request Order Reimbursement” Issue or the “Investigate an Order” issue.

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FBA stands for Fulfilled by Amazon.

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Only Amazon or the Merchant can prep and label products for shipping in your Shipment Plan.

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The items that have the discrepancies will already be present in the table on the “Tracking” tab, again indicating what was shipped, what Amazon claims they received, and whether it is a shortage or an overage in the “Discrepancy” column.

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Once your product has arrived at an Amazon Fulfillment Center, Amazon never moves your inventory within their fulfillment network.

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A Warehouse Damaged Disposition is unsellable and refers to inventory that was damaged at an Amazon Fulfillment Center.

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If a customer does return your item to an Amazon fulfillment center within 65 days of the refund, Amazon will determine the condition of the returned item.

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Enter your Order IDs one at a time after selecting the “Request Order Reimbursement” Issue in the Help Center to see whether they were indeed returned to an Amazon Fulfillment Center.

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FBA is Amazon’s fulfilment option where Sellers send their products to Amazon fulfilment centres and Amazon then invoices the Seller for the inventory.

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You can not print labels from your Shipping Plan.

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A shortage discrepancy will have a negative icon in front of the number.

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You can find your FBA Inventory Report by selecting “Fulfillment” from the Drop Down Menu of the “Reports” tab on Seller Central.

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A Carrier Damaged Disposition is unsellable and refers to Inventory that was damaged by a carrier during receiving, while in transit to the customer, or while in transit back to Amazon due to a return.

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If a returned item is in a sellable condition, Amazon will return the item to your inventory and not reimburse you.

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You can also select the “Investigate an Order” issue and complete all the details therein, including attaching your reconciliation report, to request the reimbursement or refund.

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You do have the option of using your own carrier or Amazon’s.

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You can download your Bill of Lading from the Summary page of your Shipping Plan under the “Tracking Events” tab.

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An overage discrepancy will have no icon in front of the number.

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In order to reconcile your FBA Inventory Report, you would need to first download it so that we can sort and arrange it as needed so that we can find all adjustments quickly and easily in order to know which ones we need to request a reimbursement for.

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An Expired Disposition is unsellable and refers to Inventory that has passed its expiration date as described in Date/Lot.

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If a returned item is an unsellable condition, Amazon will determine who is responsible for the condition.

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Amazon’s US Fulfillment Centers offer limited storage.

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As an FBM Seller shipping your products to Amazon to look after, you then become open to a lot of potential problems with your inventory which can either end up losing you money or where you can request reimbursements from Amazon.

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If you know from your own investigation into your owns systems that you did actually end up short-shipping these units, then select the “Units not Shipped” option from the Status/Action Required” Column Drop Down Menu.

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Adjustment Code D stands for Damaged at Amazon Fulfillment Center.

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In order to reconcile your FBA Inventory Report, you do not need to download it as Amazon provides you with onscreen instructions.

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Amazon does not accept responsibility nor reimburse for returned items that are damaged by a customer, subject to recall, are defective or in violation of Amazon policies, or other similar reasons.

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Fulfillment Centers in the UK, Germany, France, Italy, et cetera have unlimited storage.

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Inbound FBA Shipments Discrepancies are on your actual shipments to Amazon from a shipping plan that you created.

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If you know from your own investigation into your owns systems that you did actually end up shipping these units, then select the “Units Shipped” option from the Status/Action Required” Column Drop Down Menu.

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Adjustment Code E stands for Inventory disposed of.

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Click with the yellow “Request .csv download” button if you would like your report in word format or the grey “Request .txt download” button if you would like your report in a excel format.

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To see which products you have received refunds for from Amazon, you would need to select “Fulfillment” from the Drop Down Menu of the “Reports” tab on the top menu of Seller Central. Click on the “Transaction View” tab on the next page. From the Drop Down Menu provided alongside the action “Filter View By”, select “Refund”. Click on the “Custom Date Range” link to the right of the “Within” action and select the required “From” and “To” Dates. Click the yellow “Update” button beneath the filter option block and then click the “Download” button at the top of the table to download your report.

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Any deleted Shipments will be deducted automatically from the storage limit, thus removing the stock from this deleted shipment from the storage space.

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FBA Reimbursements are when Amazon is responsible for something going missing or being damaged while storing your inventory in their Fulfillment Centers.

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If you have done thorough research on your own side and you can clearly see that you did indeed ship those units (or not ship them), then choose the “Units Shipped” option from the Status/Action Required” Column Drop Down Menu.

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Adjustment Code F stands for Inventory Misplaced.

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Where an Adjustment Code is D, the product has been disposed of and you can immediately make a note to create a case for reimbursement for this ASIN.

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Note that the Refund report will be in .txt format but it is easier to view, sort and reconcile if you open it in excel.

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Once one of your products is sold through Amazon to a consumer, Amazon will then pay you your cost as advertised to the consumer.

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Customer Orders Not Returned is when Amazon does not pick up a customer order that has been returned and has not refunded you for the return, or the customer never ends up returning the product to the Fulfillment Center but you still had to reimburse them.

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You would need to go down each line item presented and individually select the correct action from the Status/Action Required” Column Drop Down Menu per SKU.

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Adjustment Code F stands for Inventory found.

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Where an Adjustment Code is E, the product was damaged while in the care of Amazon and you can also immediately make a note to create a case for reimbursement for this ASIN.

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The Refund report shows you all the orders for which you have not received a refund from Amazon.

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In order to make use of their forecasting model, go to the “Inventory” tab on the top menu of Seller Central and select “Inventory Planning” from the Drop Down Menu.

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You would need to find out whether there are any discrepancies and the way to do this on Seller Central is by reconciling your Inbound FBA Shipments.

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Amazon does not require you to upload proof that these items were or were not shipped as applicable.

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Adjustment Code H, K and U stand for Damaged at Amazon Fulfillment Center.

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Where an Adjustment Code is M, the product is missing and is considered misplaced.  You would first have to see which of these M-coded ASINs appear again with an F Code as some of these items may have been found.  Those that do not have a matching F Code remain missing and you can then make a note to request a reimbursement for these ASINs.

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Once you have the Refund report, your research into returns being refunded is complete – there is nothing further you need to do.

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If Amazon is satisfied with the units they do have on hand, they will not have any considerations beneath the number of units in their Fulfillment Centers.

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If your shipped and received units do match you have a discrepancy.

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You would need to upload the Proof of Delivery which can either be the Bill of Lading you printed from your Summary Page of your Shipment, or the Proof of Delivery Document you were supplied by your carrier if you selected your own carrier to collect and deliver your shipment to Amazon.

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Adjustment Code N stands for Inventory Lost.

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Where an Adjustment Code is Q, the product was removed from your inventory from a specific disposition status and then added back to your inventory with a new disposition status.  You would need to reconcile these ASINs with any of the same ASINs with a M Code.

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In order to find out whether these refunded units were shipped back to Amazon or whether any items shipped back to Amazon were not refunded, you need to download another report showing you which units have been shipped back to the Amazon Fulfillment Centers as customer returns. This is the Returns Report.

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Amazon will give you a “Recommended Replenishment Quantity” and a “Recommended Ship Date” on the “FBA Inventory” tab.

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You can choose to ignore these and be charged for any shortages or overages Amazon records from your shipments, or you can choose to open a case for investigation into these discrepancies.

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You would also need to upload the Proof of Purchase, which is the Amazon invoice.

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Adjustment Code O stands for Inventory Found.

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Anything not found with the P Code in a newly constituted Disposition may need to receive a reimbursement unless that Disposition is Defective, Customer Damaged, Distributor Damaged, Carrier Damaged by YOUR Carrier or Expired.

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You would need to compare the Order Dates in the Returns Report against the Order Dates in the Refund Report and see how many of the refunded orders are missing in Returns Report.

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In order to ship your products to an Amazon Fulfillment Center, you do require a Purchase Order first from Amazon.

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Shortages are when Amazon claims they received more units than what you actually shipped them.

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You have a further option under section three at the bottom of the page to provide additional information, such as, Known discrepancies; Description of shipping boxes; UPC/EAN of units, if different from listed; and Any missed prep activity.

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Adjustment Code P stands for Inventory Disposition Change.

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It is further important to note that Amazon will automatically seek to reimburse you for the other codes, that is, anything that is re-dispositioned as Warehouse Damaged or Carrier Damaged.

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You can compare the Order Dates in the Returns Report against the Order Dates in the Refund Report very quickly and easily using the match function on excel.

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To create a shipping plan for multiple SKUs, check the box to the left of each SKU in question. Next, click on the “Actions on” button at the top left of the page and select “Create Shipping Plan” from the Drop Down Menu.

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Overages are when Amazon claims they received more units than what you actually shipped them.

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Once you are happy with all the information you have input into the case, click on the yellow “Preview Your Request” button at the bottom of the page.

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Adjustment Code Q stands for Other disposition change.

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To create a case for FBA Inventory Reimbursements, we recommend that you don’t try to put the full list of ASINs you require reimbursements for from your report unless they amount to less than 100 transactions.

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It is very important to remember the 65 days which Amazon has for the refund and to rather focus on any “FALSE” indicated Order IDs more than 65 days ago in your reconciled Refunds and Returns Reports.