Chargebacks Related to ASN Accuracy

Based on the reasons for the chargeback ares follows, on time non-compliance the advanced shipment notification was not available when Amazon received the shipment at the fulfillment center, the chargeback rates are one of the following 2% of cost of the product for a compliance rate above 95%, 4% of cost of the product.

For a compliance rate between 70 and 90% and 6% of cost of the product for a compliance rate below 70%. The second subtype of the ASN accuracy chargeback is the invalid or missing number for truckload or less than track load collect shipments only. This is where the Amazon reference number or ARN. On the advanced shipment notification is either inaccurate or missing.

You can find the ARN in the email that confirms your assigned carrier or in the EDI, 754 routing response for the shipment. The chargeback rates are one of the following, 1% of cost of the product for a compliance rate above 95%. 3% of cost of the product for a compliance rate between 70 and 90% and 5% of cost of the product for a compliance rate below 70%.

The third subtype of the ASN accuracy chargeback is a unit count this match. This is when units received in the shipments, do not match with advanced shipment notification units, the units, quantity, product, identify a quantity and item type quantity from the advanced shipment notification must be the same as in the purchase order.

For example, if your purchase order is for two cases, and you send an advanced shipment notification with 16 eaches. You will be subject to this chargeback, an incorrect hierarchical loop in EDI 856 will also make the ASN non-compliant. The chargeback rates are one of the following, 1% of cost of the product for a compliance rate above 95%, 3% of cost of the product for a compliance rate between 70 and 90% and 5% of cost of the product for a compliance rate below 70%.

The fourth subtype of the ASN accuracy chargeback is a missing expiration date. This is when the expiration date is missing on the advanced shipment notification for items that expire use the AMZNCC vendor central labeling solution to provide expiration dates. For EDI, provide expiration dates and lot numbers via EDI 856.

The chargeback rates are one of the following 1% of cost of the product for a compliance rate above 95%, 3% of cost of the product for a compliance rate between 70 and 90% and 5% of cost of the product for a compliance rate below 70%. The exception to the tiered fee structure is when a missing expiration date occurs for products categorized as luxury beauty pantry, grocery, beauty, baby, health, personal care appliances, and personal care products.

The fee is 3% cost of the product per non-compliant advanced shipment notification. The fifth subtype of the ASN accuracy chargeback is the small parcel PRO or BOL mismatch, the PRO, which is the progressive tracking number. And BOL, which is the bill of lading references entered on the advanced shipment notification do not match with carrier appoinment data and or shipment delivery notification.

The chargeback rates are one of the following, 1% of cost of the product for a compliance rate above 95%, 3% of cost of the product for a compliance rate between 70 and 90% and 5% of cost of the product. For a compliance rate below 70%, the sixth subtype of the ASN accuracy chargeback is the truckload or less than truckload import.

PRO or BOL mismatch, prepaid shipments only. This is when the PRO or progressive tracking number and BOL or bill of lading. Entered on the advanced shipment notification do not match with carrier appointment data. The chargeback rates are one of the following 1% of cost of the product for a compliance rate above 95%, 3% of cost of the product for a compliance rate between 70 and 90%.

And 5% of cost of the product for a compliance rate below 70%, the seventh and final subtype of the ASN accuracy chargeback is the track load or less than track load PRO or BOL mismatch for prepaid shipments only. This is when the PRO or progressive tracking number and the BOL or bill of lading entered on the advanced shipment notification do not match with carrier appointment data.

The chargeback rates are one of the following, 1% of cost of the product for a compliance rate above 95%, 3% of cost of the product for a compliance rate between 70 and 90%. And 5% of cost of the product for a compliance rate below 70%. In addition to domestic vendors, import vendors who ship cross border within and to north America that is across Canada, the United States and Mexico will receive chargebacks.

You can prevent this chargeback by ensuring that the content of your advanced shipment notification is complete and accurate prior to shipping provide all required and accurate information in your advanced shipment notifications for each shipment within 30 minutes of truck departure or six hours prior to the shipment reaching an Amazon fulfillment center for small parcel shipment.

Include all tracking IDs on each package, to review your recent shipments in vendor central, go to orders, shipments and click. One of the view shipments created in links. Check the listed advanced shipment notifications to ensure that they include the information listed above.

It is critical for Amazon’s fulfillment center staff to receive the correct information in the advanced shipment notification for all shipments by matching the expected contents to the physical shipment for the PRO number to be valid. It must match the PRO number provided by the carrier in the carrier appointment request for small parcel shipments, individual carton level tracking IDs must be included in the advanced shipment notification to avoid chargebacks. Advanced shipment notifications must have expiration dates and correct quantities with the correct unit of measure in order to ensure that your product is received without defects and is sellable to Amazon’s customers.