Vendor Central: Contesting Chargebacks and Invoice Reconciliation
Transcription
The majority of chargebacks were issued due to operational performance. This refers to how you prepare your products for shipping two and storage within the Amazon fulfillment centers. The labeling of said products, whether the individual product packaging or the inner pack, these individual products are packed within, or the MasterCard at these individual products are packed in.
show moreThe procedure of confirming and submitting purchase orders, the adherence to purchase order, ship windows, the correct and valid information submitted on routing requests and advanced shipment notifications and a few other issues that deal with all operational aspects of your business. As a vendor with Amazon, the bulk of your chargebacks can be found on your operational performance dashboard and in further detail in your defects list.
You can access your operational performance dashboard from the scrolling bar under the top menu of your vendor central dashboard. Or by selecting operational performance from the dropdown menu under the reports tab on the top menu of your Amazon vendor central dashboard.
Chargebacks are issued once a purchase order has been received by a fulfillment center. And the cycle of that particular purchase order is considered complete by Amazon. Any non-compliances that Amazon operations, logistics, or warehousing picks up on your purchase order will result in a chargeback being issued to your account.
Chargebacks can sometimes be submitted during the purchase order cycle, but they will always appear in your operational performance dashboard, which is why it is so important to check the dashboard on a daily basis.