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- Question 1 of 34
1. Question
Is the following statement true or false?
Order Defect Rate is one of the key measures that Amazon has put in place to provide a good customer experience
CorrectIncorrect - Question 2 of 34
2. Question
Is the following statement true or false?
Amazon takes great measures to build an online platform with a seller-first approach.
CorrectIncorrect - Question 3 of 34
3. Question
Is the following statement true or false?
It is Amazon’s policy that all sellers must maintain an ODR of under 1% in order to sell on Amazon.
CorrectIncorrect - Question 4 of 34
4. Question
Is the following statement true or false?
Meeting target metrics allows customers to have a positive experience.
CorrectIncorrect - Question 5 of 34
5. Question
Is the following statement true or false?
FBA or Fulfilled By Amazon means that orders are being shipped directly from your warehouse.
CorrectIncorrect - Question 6 of 34
6. Question
When is an order considered a defect.
CorrectIncorrect - Question 7 of 34
7. Question
Is the following statement true or false?
You can reply and communicate directly through the Buyer-Seller Messaging Platform with customers in one concise area.
CorrectIncorrect - Question 8 of 34
8. Question
Is the following statement true or false?
Seller Performance metrics are intended to keep sellers on the platform happy.
CorrectIncorrect - Question 9 of 34
9. Question
Is the following statement true or false?
Negative feedback is received when a buyer leaves a 1, 2 or 3 star rating
CorrectIncorrect - Question 10 of 34
10. Question
Is the following statement true or false?
Amazon has set a under 24 hour target to respond to customer feedback.
CorrectIncorrect - Question 11 of 34
11. Question
What is considered a Brand Health Metric?
CorrectIncorrect - Question 12 of 34
12. Question
Is the following statement true or false?
It’s possible for the negative feedback rate within the Seller Central to differ from the Seller Profile page.
CorrectIncorrect - Question 13 of 34
13. Question
Is the following statement true or false?
The Brand Health Dashboard is available to all sellers in the Amazon Marketplace.
CorrectIncorrect - Question 14 of 34
14. Question
Is the following statement true or false?
It’s recommended to contact Amazon immediately when you receive negative feedback.
CorrectIncorrect - Question 15 of 34
15. Question
What key performing areas make up a Seller’s Account Health?
CorrectIncorrect - Question 16 of 34
16. Question
Is the following statement true or false?
All A-to-Z Guarantee Claims impact your Order Defect Rate
CorrectIncorrect - Question 17 of 34
17. Question
Is the following statement true or false?
Amazon provides the ability to sort and filter correspondence within the case log.
CorrectIncorrect - Question 18 of 34
18. Question
Is the following statement true or false?
A customer can file a A-to-Z Claim if their ordered product arrives in unsatisfactory condition.
CorrectIncorrect - Question 19 of 34
19. Question
Is the following statement true or false?
The performance notification listing has a filtering option.
CorrectIncorrect - Question 20 of 34
20. Question
Is the following statement true or false?
If you file an appeal against a claim and win, this claim will we be removed from your ODR without any negative impact.
CorrectIncorrect - Question 21 of 34
21. Question
Is the following statement true or false?
Performance notifications are generally unimportant and can be ignored.
CorrectIncorrect - Question 22 of 34
22. Question
Is the following statement true or false?
All items are acceptable as a sellable item.
CorrectIncorrect - Question 23 of 34
23. Question
Is the following statement true or false?
The Performance widget provides you with a snapshot of your overall sales.
CorrectIncorrect - Question 24 of 34
24. Question
Is the following statement true or false?
Good products are items listed as acceptable as a sellable item.
CorrectIncorrect - Question 25 of 34
25. Question
Is the following statement true or false?
You can access your performance metrics only through the top navigation bar.
CorrectIncorrect - Question 26 of 34
26. Question
Is the following statement true or false?
When Amazon learns about a recall, they suspend all impacted product offerings.
CorrectIncorrect - Question 27 of 34
27. Question
Is the following statement true or false?
The IPI indicator reveals a happy face for an excellent rating.
CorrectIncorrect - Question 28 of 34
28. Question
Is the following statement true or false?
Orders that are cancelled for any reason other than by buyer request will negatively affect your Cancellation Rate.
CorrectIncorrect - Question 29 of 34
29. Question
Is the following statement true or false?
Reducing excess inventory helps to increase the IPI score.
CorrectIncorrect - Question 30 of 34
30. Question
Is the following statement true or false?
An expired order is one that has been cancelled by Amazon.
CorrectIncorrect - Question 31 of 34
31. Question
Is the following statement true or false?
Carrying too much inventory helps to add to your profitability.
CorrectIncorrect - Question 32 of 34
32. Question
Is the following statement true or false?
The NCX rate and CX Health are based on an offer’s historical performance.
CorrectIncorrect - Question 33 of 34
33. Question
Is the following statement true or false?
Return Dissatisfaction Rate is a metric used to measure customer service performance.
CorrectIncorrect - Question 34 of 34
34. Question
Is the following statement true or false?
CX Health and NCX rates don’t result in any account-level action.
CorrectIncorrect