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- Question 1 of 100
1. Question
How many days do you have from the last notification date to dispute a chargeback?
CorrectIncorrect - Question 2 of 100
2. Question
What are the packaging processes to prepare your products prior to shipping them?
CorrectIncorrect - Question 3 of 100
3. Question
What does the Control Document reconcile from Vendor Central?
CorrectIncorrect - Question 4 of 100
4. Question
Is the following statement true or false?
The Expected Ship Date for Direct Fulfilment is based on how quickly you can ship your products.
CorrectIncorrect - Question 5 of 100
5. Question
Is the following statement true or false?
An Oversized Carton Chargeback occurs when the carton is longer than 27 inches on each side.
CorrectIncorrect - Question 6 of 100
6. Question
Is the following statement true or false?
You can edit your Purchase Orders on Vendor Central under the Orders-Purchase Orders tab.
CorrectIncorrect - Question 7 of 100
7. Question
How many times may you submit a dispute for the same chargeback?
CorrectIncorrect - Question 8 of 100
8. Question
What are the two chargebacks related exclusively to Direct Fulfilment?
CorrectIncorrect - Question 9 of 100
9. Question
What does the status “None – Closed” mean?
CorrectIncorrect - Question 10 of 100
10. Question
Is the following statement true or false?
The penalty fee for a bagging non-compliance is $5 per unit.
CorrectIncorrect - Question 11 of 100
11. Question
Is the following statement true or false?
An Overweight Carton Chargeback occurs when the carton weighs more than 50 pounds.
CorrectIncorrect - Question 12 of 100
12. Question
Is the following statement true or false?
Only some clothing items should have the hangers removed and be folded instead.
CorrectIncorrect - Question 13 of 100
13. Question
Are shortage deductions usually deducted off the same remittance as the invoice is paid on?
CorrectIncorrect - Question 14 of 100
14. Question
How much time do you have to confirm your purchase orders on Vendor Central before you can be penalised with a chargeback?
CorrectIncorrect - Question 15 of 100
15. Question
What are the two chargebacks related to Advanced Shipment Notifications?
CorrectIncorrect - Question 16 of 100
16. Question
What evidence is almost always required for a dispute against a chargeback related to Packaging your Purchase Orders?
CorrectIncorrect - Question 17 of 100
17. Question
Is the following statement true or false?
The penalty fee for a chargeback that means that you did not include the purchase order (PO) number on the shipping container is $10 per carton.
CorrectIncorrect - Question 18 of 100
18. Question
Is the following statement true or false?
Set creation is applied when you are shipping products in a set, such as a set of Encyclopaedeas.
CorrectIncorrect - Question 19 of 100
19. Question
Is the following statement true or false?
The Chargeback related to Advanced Shipment Notification that has multiple sub-types is the ASN Accuracy Chargeback.
CorrectIncorrect - Question 20 of 100
20. Question
Can you cancel a dispute?
CorrectIncorrect - Question 21 of 100
21. Question
How much time do you have to edit your purchase orders on Vendor Central before you can be penalised with a chargeback?
CorrectIncorrect - Question 22 of 100
22. Question
What are the two new names for the Ready-to-Ship Packaging chargeback that Amazon implemented in June 2019?
CorrectIncorrect - Question 23 of 100
23. Question
What form of Proof of Delivery do you need to submit if your shipment went collect?
CorrectIncorrect - Question 24 of 100
24. Question
Is the following statement true or false?
The penalty fee or percentage for a chargeback that means that you sent Amazon products that you never confirmed on a purchase order is 10% per product.
CorrectIncorrect - Question 25 of 100
25. Question
Is the following statement true or false?
Taping is required only to secure a flimsy box.
CorrectIncorrect - Question 26 of 100
26. Question
Is the following statement true or false?
You can confirm your Purchase Orders on Vendor Central in two areas.
CorrectIncorrect - Question 27 of 100
27. Question
Can you re-open a resolved dispute?
CorrectIncorrect - Question 28 of 100
28. Question
How often are Co-Op Invoices usually issued?
CorrectIncorrect - Question 29 of 100
29. Question
What are your non-compliances measured in terms of on your Operational Performance Dashboard?
CorrectIncorrect - Question 30 of 100
30. Question
Is the following statement true or false?
You need a Bill of Lading to submit as Proof of Delivery if your Purchase Order shipped Prepaid.
CorrectIncorrect - Question 31 of 100
31. Question
Is the following statement true or false?
The term used when you, as the Vendor, ship some of your products directly to consumers as and when they are ordered, as opposed to you receiving Purchase Orders from Amazon themselves through your Vendor Central Account and shipping your products to the Amazon Fulfilment Centers is “Direct Fulfilment”.
CorrectIncorrect - Question 32 of 100
32. Question
Is the following statement true or false?
An Opaque Covering Chargeback may occur if you can see through the covering to the images of nudity on your product.
CorrectIncorrect - Question 33 of 100
33. Question
Is the following statement true or false?
You can see and submit your shortage claims/PODs on your Dispute Management Dashboard as well as your Payments-Invoices page on Vendor Central.
CorrectIncorrect - Question 34 of 100
34. Question
Can you ship part of your product in Direct Fulfilment or do you have to ship your full catalog with either Direct Fulfilment or the Amazon-fulfilled method?
CorrectIncorrect - Question 35 of 100
35. Question
Name four accepted forms of packing materials to prevent a dunnage non-compliance/chargeback?
CorrectIncorrect - Question 36 of 100
36. Question
What button do you click on in your Operational Performance Dashboard “View Defects List” page to dispute a chargeback?
CorrectIncorrect - Question 37 of 100
37. Question
Is the following statement true or false?
There are four Chargebacks are related to confirming and Editing your Purchase Orders.
CorrectIncorrect - Question 38 of 100
38. Question
Is the following statement true or false?
Your Lead Time when it comes to Direct Fulfilment is the number of hours/days in which a product has to ship from your warehouse.
CorrectIncorrect - Question 39 of 100
39. Question
Is the following statement true or false?
Suffocation warnings should always be present.
CorrectIncorrect - Question 40 of 100
40. Question
Is the following statement true or false?
Some Direct Fulfilment Orders are temporarily suppressed due to business reasons or an oversupply of the same inventory in Amazon’s Fulfilment Centers.
CorrectIncorrect - Question 41 of 100
41. Question
Can your individual chargebacks be viewed in more detail?
CorrectIncorrect - Question 42 of 100
42. Question
Name the information you can immediately see once reconciling your Purchase Orders from Vendor Central’s Backup Report and your Invoices from your own system of shipped orders for the month?
CorrectIncorrect - Question 43 of 100
43. Question
What can be found on the Dispute Management Dashboard?
CorrectIncorrect - Question 44 of 100
44. Question
Is the following statement true or false?
There are two types of products require bagging to prevent a chargeback.
CorrectIncorrect - Question 45 of 100
45. Question
Is the following statement true or false?
Your Operational Performance is how well you comply with Amazon’s regulations when it comes to the Purchase Order Cycle.
CorrectIncorrect - Question 46 of 100
46. Question
Is the following statement true or false?
You should click “Confirm Shipment” on a Direct Fulfilment Order before the order has been collected.
CorrectIncorrect - Question 47 of 100
47. Question
Which is an example of a suffocation warning statement?
CorrectIncorrect - Question 48 of 100
48. Question
What ways can you sort your chargebacks in on your Operational Performance Dashboard under the “View Defects List” page?
CorrectIncorrect - Question 49 of 100
49. Question
What can result if you fail to remove or update units on a Purchase Order that you know will not ship?
CorrectIncorrect - Question 50 of 100
50. Question
Is the following statement true or false?
There are three ways are there to prevent a chargeback that means that Amazon received more products than you confirmed in a purchase order (PO)
CorrectIncorrect - Question 51 of 100
51. Question
Is the following statement true or false?
You can use six dispute search criteria when you search for a dispute on your Dispute Management Dashboard.
CorrectIncorrect - Question 52 of 100
52. Question
Is the following statement true or false?
You’ll receive an Expired Product Chargeback if your product has already expired or will expire in the next 90 days when being received by Amazon.
CorrectIncorrect - Question 53 of 100
53. Question
How do you cancel a shortage invoice on Vendor Central?
CorrectIncorrect - Question 54 of 100
54. Question
What filters can you use to fine-tune your chargeback search criteria on your Operational Performance Dashboard under the “View Defects List” page?
CorrectIncorrect - Question 55 of 100
55. Question
What chargeback can you prevent by maintaining a high confirmation rate and accepting or backordering at least 80% of each product that Amazon orders from you for a consistent period of time?
CorrectIncorrect - Question 56 of 100
56. Question
Is the following statement true or false?
A chargeback status is when Amazon is trying to decide what to do with your chargeback.
CorrectIncorrect - Question 57 of 100
57. Question
Is the following statement true or false?
There are seven pieces of information presented per non-compliance on your Operational Performance Dashboard.
CorrectIncorrect - Question 58 of 100
58. Question
Is the following statement true or false?
You can dispute a Price Discrepancy on your Dispute Management Dashboard.
CorrectIncorrect - Question 59 of 100
59. Question
How do you create a new dispute on the Dispute Management Dashboard?
CorrectIncorrect - Question 60 of 100
60. Question
What are Amazon’s requirements for sharp products?
CorrectIncorrect - Question 61 of 100
61. Question
What chargeback means that Amazon received more products than you confirmed in a purchase order (PO)?
CorrectIncorrect - Question 62 of 100
62. Question
Is the following statement true or false?
A control document is a document generated on Vendor Central.
CorrectIncorrect - Question 63 of 100
63. Question
Is the following statement true or false?
You can only give two reasons for disputing a Price Discrepancy.
CorrectIncorrect - Question 64 of 100
64. Question
Is the following statement true or false?
You can find more information on your Chargebacks in the Amazon Support Center under the heading “Vendor Operational Performance (Chargebacks)”.
CorrectIncorrect - Question 65 of 100
65. Question
How do you issue a credit memo for a legitimate shortage claim on Vendor Central?
CorrectIncorrect - Question 66 of 100
66. Question
What are the standard three Co-Op Agreements for?
CorrectIncorrect - Question 67 of 100
67. Question
What chargeback means that you sent Amazon products that you never confirmed on a purchase order?
CorrectIncorrect - Question 68 of 100
68. Question
Is the following statement true or false?
A price discrepancy is when the unit cost on your Purchase Order and Invoice is not what Amazon has on record.
CorrectIncorrect - Question 69 of 100
69. Question
Is the following statement true or false?
If you’re unable to fulfill an entire Direct Fulfilment order you should cancel the entire order.
CorrectIncorrect - Question 70 of 100
70. Question
Is the following statement true or false?
You can find the Backup Report on your Payments-Remittances Page on Vendor Central alongside each individual Co-Op invoice.
CorrectIncorrect - Question 71 of 100
71. Question
How do you prevent a chargeback that means that you sent Amazon products that you never confirmed on a purchase order?
CorrectIncorrect - Question 72 of 100
72. Question
What are the categories in which chargebacks fall under?
CorrectIncorrect - Question 73 of 100
73. Question
What documentation is required for Rejected PO Rate Chargeback?
CorrectIncorrect - Question 74 of 100
74. Question
Is the following statement true or false?
It’s absolutely vital that you do your own investigation and read up on the chargeback before you submit a dispute.
CorrectIncorrect - Question 75 of 100
75. Question
Is the following statement true or false?
There are three types of products bubble wrap is required for in order to prevent a chargeback.
CorrectIncorrect - Question 76 of 100
76. Question
Is the following statement true or false?
You can find the bulk of your Chargebacks on the Orders Tab on Vendor Central.
CorrectIncorrect - Question 77 of 100
77. Question
How do you prevent an exclusive Direct Fulfilment chargeback that means that you shipped an Amazon order using a different carrier or a different ship method from the one Amazon specified in the order?
CorrectIncorrect - Question 78 of 100
78. Question
What are the chargebacks related to the Transportation Process?
CorrectIncorrect - Question 79 of 100
79. Question
What does a “Dispute Rejected” Status mean?
CorrectIncorrect - Question 80 of 100
80. Question
Is the following statement true or false?
Order Processing Speed measures how fast an order was shipped via Direct Fulfilment.
CorrectIncorrect - Question 81 of 100
81. Question
Is the following statement true or false?
The thickness of the bag when using polybags to protect a product should be 7 inches.
CorrectIncorrect - Question 82 of 100
82. Question
Is the following statement true or false?
You can find your Co-Op Agreements on your Payments-Remittances tab by clicking the yellow “View Your Co-Op Agreements” button.
CorrectIncorrect - Question 83 of 100
83. Question
How is the penalty fee calculated for a chargeback that means that Amazon received more products than you confirmed in a purchase order (PO)?
CorrectIncorrect - Question 84 of 100
84. Question
What are the Chargebacks that relate to Packaging and Preparation of your Purchase Orders?
CorrectIncorrect - Question 85 of 100
85. Question
What does a “Dispute Under Review” Status mean?
CorrectIncorrect - Question 86 of 100
86. Question
Is the following statement true or false?
It’s absolutely vital you have enough confidence before submitting a dispute.
CorrectIncorrect - Question 87 of 100
87. Question
Is the following statement true or false?
There are three things a successful dispute hinges on.
CorrectIncorrect - Question 88 of 100
88. Question
Is the following statement true or false?
You can find your Co-Op Invoices under your Payments-Invoices Tab on Vendor Central.
CorrectIncorrect - Question 89 of 100
89. Question
How is the shortage claim invoice named on Vendor Central?
CorrectIncorrect - Question 90 of 100
90. Question
What are the chargebacks related to labelling?
CorrectIncorrect - Question 91 of 100
91. Question
What does a “Waived – Grace Period” Status mean?
CorrectIncorrect - Question 92 of 100
92. Question
Is the following statement true or false?
One of the biggest ways you can lose money through Amazon is the chargebacks system.
CorrectIncorrect - Question 93 of 100
93. Question
Is the following statement true or false?
Chargebacks are normally issued when a Purchase Order has been receipted and closed by Amazon.
CorrectIncorrect - Question 94 of 100
94. Question
Is the following statement true or false?
You can have forewarning of a possible shortage claim on Vendor Central when you are asked to update PO Line items.
CorrectIncorrect - Question 95 of 100
95. Question
How many areas are there on your Operational Performance Dashboard from where you can dispute a chargeback?
CorrectIncorrect - Question 96 of 100
96. Question
What are the issues you can dispute on the Dispute Management Dashboard?
CorrectIncorrect - Question 97 of 100
97. Question
What does boxing ensure for sellable products?
CorrectIncorrect - Question 98 of 100
98. Question
Is the following statement true or false?
A backup report is something you create outside of Vendor Central.
CorrectIncorrect - Question 99 of 100
99. Question
Is the following statement true or false?
Shortages do not occur when your Purchase Order has not yet shipped.
CorrectIncorrect - Question 100 of 100
100. Question
Is the following statement true or false?
You can’t ever review a shortage claim on Vendor Central.
CorrectIncorrect