EXAM

Is the following statement true or false?

Your “Order Management” section of the “Overview” page highlights the status for in-progress orders including late, due today, and new orders.

Is the following statement true or false?

Multiple infractions on the same order are not considered as a single defect for ODR calculation at the account level.

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Regulatory Compliance refers to items that are prohibited due to product and food safety regulations.

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Return Rate are orders that have been returned because of problems with the product delivered to the customer.

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The “Assortment Growth” tab dashboard provides data that will allow you to explore growth opportunities by viewing a list of Walmart’s best-selling items by department.

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Detailed Payment reports (also known as Reconciliation Reports) are available for download for closed and open statements.

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You can locate your Orders Page by clicking on the “Overview” link beneath the “Analytics” heading on your Walmart Seller Center account.

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Only Sellers who recently completed onboarding and have fewer than 100 transactions in the past 100 days will see their ODR in their Scorecard.

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Offensive Product refers to items that are deemed offensive.

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The Pro Supplier Badge is an indicator next to your business name that will appear throughout the pre-transaction customer experience to highlight top-performing sellers.

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You can explore best sellers by narrowing your search from the main department to the department you are interested in expanding your assortment into.

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It is important to note that Seller Center retains Payment Reports since your account opens.

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Your Financials form a relevant part of your account as this is the entire basis for you to be selling on Walmart.

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If you click on the “View Orders” link below this block, you will be taken through to the “Orders” page under your “Order Management” Heading.

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Cancellation Defects are Orders that Sellers cancelled after receiving the order from Walmart.

Is the following statement true or false?

Intellectual Property refers to items listed that infringe on intellectual property rights, or Trademark infringement.

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It goes without saying that some of the benefits of being a Pro Seller, are increased exposure to your brand and product, improving customer confidence in your products and the supply thereof and obviously driving conversion due to these two things.

Is the following statement true or false?

You can locate your “Payments” reports under the “Performance” Heading on your Seller Center dashboard.

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In order to download your Payment Details Report, select the relevant period from the Drop-Down Menu provided under the “Statement Period” selection, click the “Download Report” button alongside it and select “Payments Report (Legacy)”.

Is the following statement true or false?

You can locate your Financials Page by clicking on the “Overview” link beneath the “Analytics” heading on your Walmart Seller Center account.

Is the following statement true or false?

Your “Payments” section of the “Overview” page summarizes the last three settlements you have received on your Walmart account.

Is the following statement true or false?

Return Defects are Orders that have been returned because of problems with the product delivered to the customer.

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A few months after a customer receives an order, they are sent an email to review both their item(s) and the seller who shipped the item(s).

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Not Eligible means you are not meeting the minimum criteria and do not qualify for the badge.

Is the following statement true or false?

Opening Balance is the amount owed to you (if positive) or owed to Marketplace (if negative) at the beginning of a statement period.

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Your Payment Details reports, or Reconciliation Reports, provide details for all order activity during the payment period like shipping charges, commission rates, etc.

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The very first block on this page will be your ODR and KPI Fulfillment.

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Your “Payments” section of the “Overview” page shows you the last five payments you have received from Walmart, including date and total amount paid.

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Delivery Defects are Orders that were delivered after the Expected Delivery Date (EDD).

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Great listings usually don’t translate to great sales.

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Badged means you meet all the criteria and are currently badged on Walmart.com. You will also see the date that you received the badge.

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Order Activity is the net activities related to sales.

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If you have enabled marketplace replacements, your Payment Details report will have replacement order details.

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Gross Merchandise Volume, also referred to as Gross Merchandise Value, is the total amount of expenses a company has over a specified period of time, typically measured quarterly or yearly.

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If you click on the “View Payment Details” link below this block, you will be taken through to the “Performance” page under your “Payments” Heading.

Is the following statement true or false?

Customer Complaints are Orders for which customers contacted Walmart or the Seller indicating their feedback and reviews.

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To locate your Listing Quality Dashboard, click on the “Growth Opportunities” option under the “Analytics” Heading on your Seller Center Dashboard.

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Badged with Alert means you received the badge during our last refresh cycle.

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Walmart Fulfillment Services are Fees related to your Walmart Fulfillment Services (WFS) account.

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Your payment activity is not available to view and download from Payoneer or Hyperwallet.

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GMV is calculated after accrued expenses are deducted.

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You can find the detailed level of your Financials by selecting “Performance” under your “Analytics” Heading.

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Remember that ODR is not the sum or the average of the rate of other metrics. Rather, it is a comprehensive metric that counts each PO as an order defect if it has one or more problems.

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The “Listing Feedback” block will show an overall percentage as well as the number of listings that are contributing to this percentage.

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Maintain or Lower your Delivery Defects rate by choosing appropriate carrier service levels to deliver the order to the customer on or before the Expected Delivery Date indicated on the Walmart.com Marketplace orders.

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Reserves is the amount temporarily withheld to cover expected refunds, calculated from your historical refund rates.

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Accrued expenses include costs associated with advertising/marketing.

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The Financial Trends graph shows you data for GMV, Units, GMV – Commission, AUR or Average Unit Revenue or Retail, or Traffic.

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It is Walmart’s to review account performance and proactively take action to improve any performance metrics that are not meeting these standards.

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The “Post-Purchase Quality” block shows again a percentage of your catalog with these issues and the number of items with these issues.

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Increase your percent of trending items that have a listing quality score above 50% by first locating the items that are scoring below 50% and editing the attributes in need of fixing.

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Paid to You is the amount paid to you.

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The GMV % Change will refer to the percentage difference between this time this year and this time last year.

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The “Top Selling Items” report gives you insight into your top 500 selling items over a specific period of time and shows which SKUs are driving the most sales.

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If your seller account meets one or more of the seller standards, you will receive an email alert.

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Your “Stats at a Glance” block shows you your GMV and Conversion Rate for that particular item from the last 60 days.

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Fix any policy violations you may have as quickly and efficiently as possible.

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Closing Balance is the amount owed to you (if positive) or owed to Marketplace (if negative) at the close of a statement period.

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GMV Commissions refer to shipping on your Sales.

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The Conversion Rate is the total page views divided by unit sales, which gives an estimate of how many units of your listing customers purchased for a given session-based visit.

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Performance alerts for Cancellation Rate, On-Time Delivery Rate and Valid Tracking Rate are issued on the 1st, 11th, and 21st days of the month to the Partner Performance contact listed in your Partner Profile in Seller Center.

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The Trust and Safety block measures an item based on the number of customer ratings and reviews it has.

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The Unpublished Items Dashboard provides details on the top five unpublished reasons.

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Account Balance is the amount you owe Walmart at the close of a statement period.

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If you click on the “View Financial Details” link below this block, you will be taken through to the “Payments” page under your “Performance” Heading.

Is the following statement true or false?

“Lowest Converting Items” Tab gives you insight into your lowest 500 converting items over a specific period of time and shows which SKUs are contributing to these low conversions.

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The ODR and KPIs Fulfillment page provides an overview of your performance on key shipping activities and allows you to compare it against the services offered by the most successful sellers across Walmart Marketplace.

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Product Type, which refers to the Item Product Type, which is automatically assigned by Walmart during item setup.

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These top five unpublished reasons are: End Date Issues; Reasonable Price Not Satisfied; Primary Image Missing; Start Date Issues; and Price Missing.

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Scheduled Settlement Date is the date when the account is scheduled to be paid to you. Payment will take place on the next business day.

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There are separate referral fees charged for different categories.

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The Key Drivers are broken down as follows: Cancellation Defects; Return Defects; Delivery Defects; and Customer Complaints.

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Shipping Performance provides an overview of your shipping metrics for only part of your account.

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The recommended score section is based on whether customers on Walmart.com selected a review as recommended or not.

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The “Pricing Opportunities” tab allows you to view how your items are performing on Walmart.

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Settlement Date is the date when the account balance, if positive, is paid to you.

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These categories are the ones that are listed in the Walmart Online Marketplace Retailer Agreement. They don’t match with the categories that you use for Product/Item Setup.

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Seller performance standards or metrics ensure better sales and customer reviews on Walmart Marketplace.

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Regional Performance allows you to view your fulfillment performance for the US only.

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Something to take note of is that “Post-Purchase Quality” does affect your “Listing Quality” score.

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At the bottom of the page, you will be given feedback on how many dollars’ worth of sales you are potentially missing out on and how many items are losing the Buy Box.

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Payment Processor is either Payoneer or Hyperwallet, the vendor you selected during onboarding to deliver your payments.

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Your “ODR and Fulfillment KPIs” section of the “Overview” page provide your compliance rate for key metrics including your Order Defect rate, On Time Shipping, and Delivery rates.

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There are four key performance metrics that comprise Seller Performance Standards: cancellation rate, on-time delivery rate, return rate and valid tracking rate.

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Carrier Performance section provides a high-level overview of your fulfillment performance based on each of the carriers you utilize.

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Published and Transactable is how often your item is published and in stock for customers to purchase.

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Opportunity is the number of potential sales you’re missing out on based on a 90-day GMV formula.

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Settlement Cycle is the period of time starting on a Sunday and ending on a Saturday, for which an account statement is produced.

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You can locate your ODR and Fulfillment KPIs Page by clicking on the “Performance” link beneath the “Analytics” heading on your Walmart Seller Center account.

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Cancellation Rate is the Percentage of orders that you cancel after receiving the order from Walmart.

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Regional Performance provides a high-level understanding of your fulfillment performance based on city you have delivered to.

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Delivery Defects are orders that were delivered after the Expected Delivery Date.

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Best Price is the price of the offer that last won the buy box.

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Reserve to Date are total reserves, from the previous and the current statement, held to cover expected refunds.

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If you click on the “View Rates” link below this block, you will be taken through to the “Seller Scorecard” page under your “Performance” Heading.

Is the following statement true or false?

On-Time Delivery Rate (OTD) is the Percentage of orders delivered after the Expected Delivery Date.

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The Trust and Safety Performance dashboard displays your performance based on the qualities and quantity of items you’ve had removed for non-compliance with the Walmart Prohibited Products policy.

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Cancellation Rate are orders that are cancelled after receiving the order from Walmart.

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If you wish to change the price of an individual item, you can enter a new dollar amount in the “New Price” box and click the “Update” button alongside it.

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Your Closing Balance is including the Opening Balance plus your Sales and Refunds and minus what has been paid to you.