Disputing a Price Discrepancy

On this invoices page under available actions, your price discrepancies will show up alongside the price. Discrepancies line is a yellow dispute, a price discrepancy button. Click on this button to dispute the discrepancy. On the next page, the affected invoices will be listed alongside each invoice is a yellow actions button, click on this, and select dispute price discrepancy. You are also able to view the invoice and payment details through this button.

The next page will provide you with information pertinent to the items that contain the price discrepancy. You will note that there are two other tabs on either side of the price discrepancy tab, line items, which show all line items on this invoice and deductions and credits, which show all deductions and credits affecting this invoice.

The line items showing in the price discrepancy tab will indicate the invoice cost, the PO cost, and the initial research adjusted cost. If the invoice cost and the PO cost are the same, then you have a better chance of a successful dispute. Otherwise you would need to find out why the invoice cost differs from the PO cost as they should be identical through the processes on vendor central.

That is when you confirm a purchase order on vendor central, it should match exactly the sales order you raise on your system. So that when you invoice that sales order on your system, the total value should be identical to the invoice you raise on vendor central from the purchase order. If the only difference is the initial research adjusted cost, you would need to investigate where this came from and lodge the dispute so that Amazon can provide you with further details in the dispute reason sale.

Select the relevant reason for your dispute from the dropdown menu supplied, add any additional notes and comments regarding your dispute in the cell, alongside the dispute comment, sell once you’re happy with all the information you have provided for your dispute. Click on submit dispute at the bottom of the page.

When you have price discrepancies, you need to know the reason and understand the current status of your dispute. Here are the definitions of the dispute reasons and status. Your reason for disputing a price discrepancy can be, wrong purchase discount. This indicates an incorrect purchase discount listed on the purchase order.

New model, indicates a new model that does not have an ASIN, ISB number or item information in Amazon systems. Cost update timing, indicates incorrect cost catalog data feed by you, the vendor, other, any other reason not included in this list. Choosing this option requires you to provide a text comment, explaining the reason deal by discounted price offered to Amazon for a specific purchase order.

Price list, not supplied indicates that you’ve supplied no price list or an incorrect price list. Units of measure discrepancy, indicates a different unit of measure used in the purchase order versus the invoice.

Your price discrepancy dispute can be in one of the following statuses. Not disputed, which means a dispute has not been submitted. Dispute in progress, which means you have initiated a dispute and Amazon is currently reviewing it. Closed, Amazon has resolved the dispute. Canceled, you have canceled the dispute.

Saved, you have saved the dispute, which you can continue and submit. Bear in mind that, you must dispute each invoice separately. You can apply a single dispute reason across all the lines of the specific invoice, but you cannot dispute multiple invoices in a single submission. You can submit a second dispute for a different line item on the same invoice, but not until the dispute for the first item is resolved.

You can cancel the first dispute and resubmit a dispute with both items. But keep in mind that a dispute can only be canceled when the dispute status is prize discrepancy, or dispute in progress.