Vendor Central: Contesting Chargebacks and Invoice Reconciliation
Transcription
Amazon does give you the option to dispute a return, even though you ideally should have authorized it correctly to begin with. Nevertheless, we are all human and sometimes the system reeks havoc on what we would ideally like you can submit a dispute into places, from the product returns page, as mentioned in the previous video.
show moreWhere you select all your returns or whichever returns you would like to dispute and then select dispute returns from the available actions, drop down menu, follow the actions as described further in this video when creating a dispute via the dispute management page. As once we have clicked dispute returns.
The next page will be the same page as for the dispute management way of disputing the returns, that I show you to create your dispute from the dispute management page, select dispute management from the dropdown menu of the payments tab on the top menu of your vendor central account. On the next page, click create new dispute, select vendor returns from the dropdown menu provided on the left of the page and then select the return ID or return invoice number from the dropdown menu provided on the right of the page.
Enter the return ID or return invoice number as selected in the column on the left and click the plus button in between the two columns so that you add your return IDs or return invoice number. To the entries to be disputed column on the right click, the next button, in the table on the create new dispute page, answer the following information. If you want to dispute a return from the ASIN level, click dispute by ASIN answer the information in the fields provided for the ASINs that you wish to dispute and click continue.
If you need to edit any of the ASIN information, you provided click update ASINs. To select the same dispute reason for multiple rows, select the rows you want to edit. Click bulk, edit and select the dispute reason. Enter a dispute title. The title can be up to 200 characters long. Enter dispute summary, describing your justification for the dispute.
If desired into email addresses for other people in your organization that you would like to be notified of and included on correspondence for this dispute, click browse to upload any relevant documentation to support your dispute. Click, continue to complete and submit your dispute or click save as draft to save the dispute and complete it later.
Once you submit your dispute, your dispute ID appears use this dispute ID to search for this dispute. Amazon can only efficiently manage your returns if you follow the correct dispute process, to avoid delays and any potential deductions. Wait until you receive a return authorization before attempting to re return items to a fulfillment center.