Vendor Central: Contesting Chargebacks and Invoice Reconciliation
Transcription
Shortages are issued against a shipped purchase order that has been received at the Amazon fulfillment center. And the status of the purchase order is now closed. Shortages do not occur on purchase orders that still have to be shipped invoiced or receded into Amazon’s fulfillment centers. They are generally issued within several days of a purchase order being received and closed and are generated through your vendor central account by Amazon itself, you can find your shortage claims on the invoices page found in the dropdown menu of the payments tab of your top menu on vendor central.
show moreIt is also important to note that you, as a vendor can have forewarning of any potential shortages on any of your purchase orders. When you either receive an email notifying you of line items, which need to be updated, or you see under your recommended actions list on your vendor central homepage and action requiring you to update past due PO items.
If you do update the quantities on these purchase orders, to what Amazon claims they received, that is a quantity less or other than what the purchase order had on it. You are ultimately admitting that you did indeed not ship those missing units, and this will make your dispute against any shortages Amazon claims afterwards, less likely to be successfull.
However, updating any shortages or outstanding quantities on this page can avoid a shortage dispute all together. You can update these quantities by selecting the item that you wish to update and clicking update, selected items.
You are then able to amend the accepted quantity to match that of the quantity received in order to prevent a shortage claim from Amazon. It is also possible that some shortage claims that Amazon issues may not be due to the product having not actually arrived at the fulfillment center, but due to other reasons why the Amazon systems could not pick up the product such as damaged labels, incorrectly labeled products, incorrectly set up products in your catalog.
For example, Amazon is supposed to audio products and case packs. But your catalog says they can order in eaches, etc. It goes without saying that Amazon should not have to pay for goods, they did not receive. And this is indicated in their terms and conditions of trade with you. They do give you the option to dispute any shortage claims they have. Submit a credit memo. If you know that you did indeed short the items or cancel the invoice entirely.