Vendor Central: Contesting Chargebacks and Invoice Reconciliation
Transcription
If you do wish to dispute a shortage claim, you would need to do so with proof of delivery of those units before submitting the proof of delivery, it is recommended that you do your own investigation from your side by checking your systems, as well as those vendor central.
show moreDoes your sales order that was finally invoiced match that of the purchase order Amazon issued. That is, did you remove any shorts from the purchase order on vendor central? And did you do it within five days of the purchase order being generated on vendor central? Does your packing list from your warehouse system match that at the line items on the advanced shipment notification that you submitted for that purchase order in vendor central and all units in question on both documents.
Does your invoice from your system match the vendor central invoice you submitted for this purchase order identically and are all units on both documents. When you run a stock on hand report on your warehouse for that specific product, and then do a physical stock count on that product, do they match up exactly?
That is what your system shows you have in stock of that product is what you physically have in stock in your warehouse of that product. If all of the above match, you can have grounds to submit a proof of delivery and dispute the shortage claim. If they do not, you would need to proceed to issue a credit for the shortage claim to submit a proof of delivery.
First, be sure that you have the following documents on hand and ready to upload to vendor central, a bill of lading with a packing list, indicating the units in question, if your terms are collect frate. A proof of delivery from your carrier with a packing list, indicating the units in question, if your terms are for prepaid rate, any images or videos you may have of the units being packed for that purchase order, and showing all units in the carton, a warehouse inventory report, showing that your units of that product on your system are what you physically have in stock.
Your vendor, central invoice, indicating all units in questions. Your system generated invoice indicating all units in question and or any other physical evidence, you may be able to submit proving that all units were indeed shipped on the purchase order in question, once you are armed with all of your evidence, go to your invoices page from the dropdown menu of your payments tab on the top menu of your vendor central dashboard. Under available actions on the left side of the screen, click on the gray button that reads submit proof of delivery.
All shortage claims will be shown in a table on the next page, alongside the particular invoice containing the shortage claims you have investigated click on the gray action button to the right of the invoice. Note that the shortage claim invoice generated by Amazon will be your original invoice followed by the latest SSCR.
This is how you can now track this invoice on your remittances at a later stage as well. Select submit proof of delivery from the gray action dropdown menu. You’ll be taken to the shortage claim item summary list of the shortage invoice generated by Amazon click on the gray button that says submit proof of delivery that appears above this list.
A popup window will appear where you can select whether you are submitting the bill of lading. If you are a collect customer or the proof of delivery if you are a prepaid customer select which one applies to you and click next. The next popup window will give you more information and details regarding the documents you can submit and what information needs to be on them.
Ensure that the documents that you have ready to upload comply before clicking next. On the following popup window, you can upload all relevant documents and type in some notes with regards to your dispute of the shortage claim. These can be a brief explanation of some of the additional documents or images you may have uploaded or any additional information you may wish for Amazon to know about this dispute. Once completed click on the submit button and your proof of delivery has been submitted in dispute of the Amazon shortage claim.
You can then track the status of your shortage claim, proof of delivery submissions through your invoices page under invoice summary on the left side of the page by clicking invoices, pending proof of delivery review.