Vendor Central: Contesting Chargebacks and Invoice Reconciliation
Transcription
In some instances, some companies may end up duplicating invoices on vendor central by submitting two invoices for the same purchase order. This can happen when there is more than one person managing your purchase order’s processes on vendor central or someone forgets. They have already submitted an invoice for that purchase order and resubmits one.
show moreIn this instance, of course, Amazon will find a shortage as the second invoice does not match a second identical purchase order. If this turns out to be the case for your shortage claimant vendor central, you can then cancel the invoice by going to your invoices page from the dropdown menu of your payments tab on the top menu of your vendor, central dashboard, under available actions on the left side of the screen, click on the gray button that we submit proof of deliver.
All shortage claims will be shown in a table on the next page. Select cancel invoice from the gray action dropdown menu and follow the proceeding steps.
There may be other reasons to cancel an invoice on vendor central during a shortage claim, but where possible rather submit credit memos so that there is always a record of all documentation on both your systems that mirror each other.