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- Question 1 of 6
1. Question
Is the following statement true or false?
A shortage is when the Amazon Fulfilment Center claims that they did not receive all of the products or ASINs that were shipped on a Purchase Order through Vendor Central.
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2. Question
Is the following statement true or false?
You can find your shortage claims on the “Invoices” page found in the Drop Down Menu of the “Orders” Tab of your Top Menu on Vendor Central.
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3. Question
Is the following statement true or false?
When you either receive an email notifying you of line items which need to be updated or, you see under your “Recommended Actions” list on your Vendor Central Home Page an action requiring you to Update Line Items on your Purchase Orders.
CorrectIncorrect - Question 4 of 6
4. Question
Is the following statement true or false?
Amazon may also issue a shortage claim in the case of Damaged labels, incorrectly labelled products, incorrectly setup products in your catalog, for example Amazon is supposed to order your products in case packs but your catalog says they can order in eaches, etc.
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5. Question
Is the following statement true or false?
The three actions you can perform regarding a shortage claim are Dispute the Shortage Claim, issue a Credit Memo or Cancel the Invoice.
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6. Question
Is the following statement true or false?
If your initial dispute on a shortage claim is rejected, you can’t re-dispute it.
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