Operational Performance Metrics Part 1

The lead time information appears on your product detail page. Similar to usually ships in one to two business days or available to ship in one to two days shorter lead times typically results in increased sales. When you first sign up for direct fulfillment, you start with a lead time of between three to five business days.

This is automatically upgraded or downgraded based on your sales, turnaround and shipping performance. Amazon provides a table on their support center, and a direct performance that shows the average turnaround time and lead time bands.

These lead times are linked to your operational performance metrics. For your direct fulfillment business from where you can lose sales. These metrics are also used to set and adjust your lead times. The metrics in question are as follows, missed expected ship date, or late shipment. Any unit that has shipped off to the required shipped by date is defined as a missed.

Misses can downgrade your lead time. You can reduce the number of missed units by taking action on new orders. As soon as they’re issued, ensure all orders are sent by the expected ship date and prioritize older orders first, missed carrier first scan, rate, or CFS. This is the percentage of direct fulfillment order shipments.

Where the first scan by the carrier takes place more than 24 hours after you’ve confirmed shipment of that order. This rate is a measure of the accuracy of ship confirmation. You can reduce the number of misses by ship confirming right after the packages being picked up by the carrier and has left your facility not before Misses can downgrade your lead time.

Delivery success rate or DSR at the time of purchase customers are given a promised delivery date, delivery success rate measures, whether the customer’s order arrived on or before that promised date, some of the orders may miss customer promised delivery dates due to Amazon’s internal planning delays, such misses are excluded from the delivery success rate metric.

Shipping on time with the assigned carrier and ship method is essential to meeting delivery success, rate standards, delivery estimate accuracy or DEA. Delivery estimate accuracy is an overall measure of on time delivery performance. That is whether the customer promised delivery date was made. And includes delivery success rate misses as well as Amazon’s internal planning delays. Amazon provides delivery estimate accuracy data for your visibility, but it may not directly impact your lead time or guaranteed delivery status.

Scan rate or SR. This measures the percentage of shipments that had correct tracking IDs and shipment delivery confirmation from carriers misses can limit your opportunity for lead time upgrades providing correct tracking IDs through advanced shipment notification or at ship confirmation and setting up your career accounts correctly are required to meet the standards.