Vendor Central: Contesting Chargebacks and Invoice Reconciliation
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If you believe that you have been incorrectly charged for non-compliance, you have up to 30 days from the last notification date to dispute a chargeback, you can dispute all chargebacks relating to direct fulfillment through the following steps, go to the operational performance dashboard.
show moreSelect direct fulfillment, click on view defect list, which takes you to the chargebacks page from that page you can view and sort your chargebacks. Click on any issue ID to display detailed information about it. Select the chargeback you wish to dispute.
Click dispute, chargeback, complete all relevant information. Including uploading evidence in the form of images or documentation and click on the submit dispute button. You may only submit a dispute for the same chargeback twice. If a chargeback has been disputed and rejected twice, it is no longer eligible for dispute and you will have to open a case again, in the support center. Contact us, accounting and select the correct dispute that you wish to dispute again.
Documentation that is required for successful direct fulfillment chargeback disputes is as follows for the cancellation rate chargeback, you will need to provide justification along with supporting documents. For example, case numbers for objecting the customer order. For the ship method mismatch chargeback, you will need to provide justification. Along with supporting documents, for example, the ASINs actual dimension and weight or product restrictions for the change of the ship method.