Vendor Central: Contesting Chargebacks and Invoice Reconciliation
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A ship method, mismatch chargeback means that you shipped an Amazon order using a different carrier or a different ship method from the one Amazon specified in the order. The amount for this chargeback is $10 per issue. You can prevent this chargeback in three ways. The first is during integration where your business indicated it could ship using a specific carrier, but your warehouse is not actually set up for Amazon’s drop shipments through that carrier.
show moreSwitching to another carrier, even if it is a comparable method is not allowed. You must start using the carrier as soon as possible, or your metrics will continue to be affected. And your website availability will be at risk.
The second way in which you can prevent this chargeback is by always following Amazon’s instructions regarding the sand ship method for an order approval to change the ship method was not requested or received from your vendor manager. You cannot change the shipment priority. For example, change from standard shipping to priority shipping or vice versa without Amazon’s approval.
And the final way in which you can prevent this chargeback is by contacting your vendor manager immediately. If any products affected by this chargeback do not correctly reflect the ship method and provide the product’s complete package dimension. Which are the length, width, and height and its weight shipments that go out using the incorrect ship method may impact customer promised delivery dates as well as Amazon’s costs associated with shipping the product.