Vendor Central: Contesting Chargebacks and Invoice Reconciliation
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If you believe that you have been incorrectly charged for non-compliance, you have up to 30 days from the last notification date to dispute a chargeback, you can dispute all chargebacks relating to packaging of your purchase orders through the following steps, go to the operational performance dashboard.
show moreClick on the view defect list, which takes you to the chargebacks page. From that page you can view and sort your chargebacks, click on any issue ID to display detailed information about it. You can then either choose to dispute this chargeback from this detailed dispute page, or you can go back to the chargebacks page, select the chargeback you wish to dispute, click dispute, chargeback, complete all the relevant information, including uploading evidence in the form of images or documentation.
And click on the submit dispute button. You may only submit a dispute for the same chargeback twice. If a chargeback has been disputed and rejected twice, it is no longer eligible for dispute. The following evidence or documentation is required for these chargebacks when submitting the relevant dispute.
For bagging non-compliance to support your dispute, provide one or more images that show the PO or shipping label the product and provide evidence that the product was packaged and barcoded properly as to not require extra prep work once received at Amazon’s fulfillment center. For suffocation warning, chargeback to support your dispute, provide one or more images that show the PO label the product and provide evidence that the product was packaged and barcoded properly as to not require extra prep work once received at Amazon’s fulfillment center. for bubble wrap charge.
For bubble wrap chargeback to support your dispute, provide one or more images that show the PO or shipping label the product and provide evidence that the product was packaged and barcode properly as to not require extra prep work once received at Amazon’s fulfillment center for set creation, chargeback provide one on more images that show the correct labels and that the product was shipped in the set quantity, Amazon requested.
For the boxing chargeback to support your dispute, provide one or more images that show the peer label the product and provide evidence that the product was packaged and barcoded properly as do not require extra prep work once received at Amazon’s fulfillment center, for taping chargeback to support your dispute, provide one or more images that show the PO or shipping label, the product.
And provide evidence that the product was packaged and barcoded properly as to not require extra prep work once received at Amazon’s fulfillment center. For opaque covering chargeback to support your dispute, provide one or more images that show the PO or shipping label that product and provide evidence that the product was packaged and barcoded properly as do not require extra prep work once received at Amazon’s performance center.
For remove hanger chargeback, provide one or more images that show the purchase order the product and provide evidence that the product was not placed on a hanger before being shipped to Amazon. For ready to ship packaging chargeback provide the following supporting documentation with your dispute. A completed ISTA six packaging test report.
And completed Amazon ASIN enrollment document for dunnage chargeback provide image or images of the PO label and dunage, which is your packaging materials with one ASIN from the shipment that shows that the box was shipped with Amazon compliant, packaging material, for expired product chargeback. Images of the PO label and expiration date on the ASIN that shows that the product was shipped with more than 90 days until the expiration date. For overweight carton chargebacks, provide a summary of the contents of the carton or cartons you shipped to Amazon along with the weight of each individual item as proof that the total car weights is less than 50 ponds.
Or proof that the carton or cartons you shipped to Amazon contained one sellable unit. Amazon further recommends that each carton does not weigh more than 45 pounds in total. Just to be on the safe side for oversized carton, chargeback. Provide a summary of the contents of the carton or cartons you shipped to Amazon along with the dimensions of each individual item as proof that all of the items can fit in a caton, not measuring more than 25 inches on any side or proof that the sellable units or units within the carton or cartons measured over 25 inches, which made an oversized carton necessary.