Vendor Central: Contesting Chargebacks and Invoice Reconciliation
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The following chargebacks related to non-compliances in the advanced shipment notification process, carton, content, accuracy, and ASN accuracy. A carton content accuracy chargeback means that the products or the product quantities in a carton, Amazon received does not match the information in the advanced shipment notification.
show moreThe fee for this chargeback is 1 US dollar 50 per defect, for example. If an advanced shipment notification indicates that 10 units of an item should be in a carton, but the actual received carton contains just four accurate units and four units of a different item. The discrepancy is calculated as 10. This is because Amazon are still missing six units of the expected 10, which is added to the number of unexpected units.
Four, therefore the defect count is six plus four equals 10. The chargeback is also triggered when the number of defective units in cartons with inner packs or master packs creates a mislabeling issue. For example, If an advanced shipment notification indicates that 10 units should be in a carton, but the actual received carton contains five case packs of two units each.
The defect quantity is calculated as 10. The item level barcode on the case packs causes them to be STOD as the sellable item resulting in all 10 units being STOD incorrect. The chargeback applies to all units in the carton when an item level barcode is visible on a case pack or master pack that is not itself the sellable unit to calculate the fee.
If a shipment contains 10 cartons with each containing 10 defects, the number of defects that is 10 is multiplied by the number of cartons, which is also 10 totaling, a hundred defects. Therefore the chargeback fee for a shipment with a hundred defects is a hundred multiplied by 1 US dollar 50 cents per defect equals 150 US dollars.
You can prevent this chargeback by providing accurate information in your advanced shipment notifications for each shipment, ensuring no unexpected products are packaged and sent to Amazon. Ensure that the barcodes on each unit are mapped to the correct ASIN in the catalog. If sending case packs or inner cartons ensure that the case packs are not transparent and that the item level barcode is only visible on the sellable items.
Don’t place barcode labels on top of the case pack, as this leads to the inner pack barcode being scanned instead of the sellable units, causing a discrepancy between received units and store units. Amazon’s fulfillment centers use an auto receive system that expects products on your confirmed advanced shipment notifications to be fulfilled accurately. Incorrect information also impacts inventory decisions, which can lead to delays with customer orders.