Vendor Central: Contesting Chargebacks and Invoice Reconciliation
Transcription
The following chargebacks are related to labeling issues. Non-compliant barcode, no PO label on carton, no carton content label. A non-compliant barcode chargeback means that you either did not include a barcode on the product you shipped or the barcode that you provided could not be scanned. All merchandise that you send. Amazon must include a product identification number that is UPC, ASIN, EAN, ISBN etc. That is barcoded and printed numerically on the exterior so that Amazon can identify and scan the product. you are considered.
show moreYou are considered non-compliant if the barcode is missing, the barcode cannot be scanned because it is torn SMUD, an incorrect height or format against a blurry or shiny background. Or damaged in some way, the barcode product identification number is not linked to the ASIN in your catalog. The amount for this chargeback is 3% of the cost of the product.
You can prevent this chargeback by ensuring that each one of your products has a scanable, legible, correctly sized and formatted barcode on it. Also ensure the product identification number from the barcode is updated in your catalog. When Amazon cannot scan the barcode on a product, they pause their received process while they determine the correct ASIN and label the product.
This creates additional labor costs. Each product should display a single barcode, which can be scanned without the package being opened. Requirements for barcode labeling are as follows. A readable barcode is required and it must be scannable without the package being opened. When there is no barcode on the product, a barcode label should be used.
The barcode label should be placed on an easily visible and scannable part of your product or its point of sale packaging, use only white labels with a removable adhesive. All labels on products should be effortlessly removable by the customer. Do not use QR codes on your labels. As some scanners cannot read these. When printing labels use a direct thermal or laser printer, proper print media and a resolution of 300 DPI or greater the best results are with resolution of 600 DPI.
Display only one barcode on each product. If a product has more than one barcode cover the remaining barcodes with blank stickers. If your ASIN is a pack, for example, a pack of three bottles of the same shampoo, you must provide a unique ASIN for the set, which must be different from the ASIN on each individual product.
When bundling units together, the individual barcodes must not face outward Amazon’s warehouse. Scanners must be able to easily scan the barcode, representing the pack instead of the individual barcode.