Vendor Central: Contesting Chargebacks and Invoice Reconciliation
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While Amazon will always issue a chargeback once they have identified a non-compliance of yours, they do not always charge this penalty fee. There are a number of status which can be applied to your chargebacks and there are as follows. Charged, this chargeback has been charged to your account and will be deducted from future payments to you by Amazon under review, this chargeback has not yet been charged to your account and is still being reviewed or investigated by Amazon itself.
show moreReversed, this chargeback was charged to your account, but has since been reversed by Amazon. Due to an internal investigation that was not necessarily initiated by a dispute from you dispute under review. This chargeback has been disputed and the dispute is being investigated. Dispute approved, this chargebacks dispute has been successful and will either be reversed on your account if already deducted from a payment to you, or will not be deducted from a payment to you.
Dispute rejected, this chargebacks dispute has been unsuccessful and you will still be charged or the deduction will not be credited. If it has already been deducted from a payment to you, dispute needs more information. This chargebacks dispute is seen as incomplete by Amazon and there require further information from you or within their own organization before they can review the dispute.
Waived, this chargeback has been waived for your account wad grace period. This chargeback has been waived for your account as there was an initial grace period for this particular chargeback. That is, it may have been a recent addition to Amazon’s chargebacks, and they wish for you as a vendor to become familiar with this new chargeback, as well as give you enough time to amend your operations, to become compliant to this new condition of trade.