Seller Performance; Optimize account health
Transcription
Another important widget that is available on the Seller Central dashboard gives you the ability to manage your case log. If you have any pending action items that need attention by you, then it will appear here within the widget so you can quickly address. The case log only records. The communication is directly between you and Amazon.
show moreIt does not record correspondence between you and your customers. By clicking on this link, it drives you directly to the page. Additionally, your case log can be accessed by clicking the help button and scrolling down to the bottom as an option to launch. Accessing your case log from the help section is available, but it’s so much easier to click right from the dashboard.
The case log allows you to view, track and manage cases that you’ve opened with Amazon’s technical account management support team through the Seller Central support contact us form. There are four tabs at the top of the page that you can use to filter out the various sections by all cases your cases, cases needing attention and filter all cases.
Clicking on any one of these tabs will change the field below, revealing the filtered results. You also have the option to enter a case ID. Keyword or phrase here in the text field to search directly for a particular case you are looking for. The tab headings are exactly as stated, but let’s review more in detail about the filter all cases.
Here on the left side of the page, you can see a plus sign with the option to expand filter. Let’s expand that and you’ll notice new filter values appear. Changing any of these filters allow you to customize the cases according to your preferences. Clicking the submit button saves your customized values and you can collapse to filter settings here.
This page is loaded with tools to help you navigate. You can change from one page to the next here or sort by clicking on one of these arrows under the sub-heading. Jump to a specific page number and change the number of rows you would like shown there is even an option to export the status into an Excel document.
Clicking on the view or respond link next to a case, opens up another page with a correspondence between you and Amazon. If the case is still open and needs a response by you. You will be able to reply directly from this page.