Product Reviews, Seller Feedback and Customer Questions
Transcription
Well now review how a customer can submit a product review when a customer purchases, a product who Amazon and leaves a review, an Amazon verified purchase badge appears next to the person’s profile name. This badge authenticates the review, unless any browser, no. Amazon has confirmed that the person leaving the review did indeed purchase the product on Amazon reviews that do not have this badge are still valuable to other shoppers, but they do not hold the same weight as an Amazon verified review, both in the eyes of Amazon’s algorithm and in those of the customer to submit a review.
show moreThere were a few options available directly on the bottom of the product detail page, where the item click on, write a customer review in the customer review section. This link directs a customer to the create review page. This create review page for an item that you have already purchased on Amazon and received can also be found through your account, your order section.
Find the product you will like to leave reviews on and click write a product review here. The customer has the ability to change the profile name that will appear next to the review. They can provide an overall ratings from one to five. It can also provide an individual rating of product specific features that apply to that product and varies by category.
A customer also has the option to leave a photo or video. It’s important to note that this feature is currently not supported on mobile devices and a video must be uploaded using a computer next, the customer writes a review headline and then add a comment and then they click submit. The review does go through a monitoring process and must be approved first by Amazon, before being posted live.
The customer receives an email notification. Once it is live, that’s it. Amazon makes it very easy for customers to voice their product opinion in a safe and open community environment.