Addressing Negative Feedback on Seller Central

Amazon provides a few ways to address negative feedback since it’s vital that a celery maintains positive ratings for success. When a buyer post negative seller feedback and customer reviews, you are encouraged to contact a buyer individually to resolve the problem after resolving their concerns, you can ask them to update the negative feedback or remove it from the web.

Remember that pressuring or incentivizing a buyer to remove or modify negative feedback is a violation of Amazon’s policies. You can contact a buyer regarding negative feedback, but use one of the following options. The first option that allows you to resolve a feedback issue is to go to the performance tab and select feedback.

Within the recent feedback table, you can select contact customer under actions to communicate directly with the buyer. Another method for resolving buyer feedback is through buyer-seller messaging templates. This platform allows sellers to contact buyers directly. It provides a repository for sellers to manage communications through the seller central platform.

You are only allowed to contact a buyer in regards to an order or a customer service question. Also, virus can remove their feedback on a seller transaction at any time. Within 60 days from the date, they originally left the feedback. So let’s review how this works. Oftentimes the same question to her ass by many buyers.

So rather than typing out the same response over and over again to multiple buyers, Amazon allows you to create templates of your most common replies. These standardized forms are housed in a buyer seller messaging templates. First, you would need to create a response template, go to manage templates, to create a template or follow the steps.

And the upper right corner of your seller account page click messages to go to buyer seller messages, click the manage email templates, link, click the create template button, enter a name for your template and a template name, field, and the template text and the template texts field. Create or select tags to associate with this template, tags will categorize your template and make it easy to find the next time you want to use it.

Click save now to use a response template, to reply to a customer, follow these steps, to use a response template and the upper right corner of your seller account homepage. Click messages to go to buyer seller messages page. Click select template above the reply box. A popup box label template will appear select the template you want to use from the list.

The template text appears in the reply box. You now have the option to personalize a message before sending it. If you so choose click reply to send the message. And lastly, you can respond to buyer feedback and a feedback manager tool in a way that will be publicly viewed. This method is not a private communication between you and the buyer, but rather an open post that will be available for public view.

This method is a good tactic for sellers to use, to address buyers who decide not to remove or modify negative feedback. This post will be visible on the Amazon site and instill that you are a seller that cares and did provide customer service options in your posting. You can explain how you work to correct the problem, your response won’t change your feedback rating.

But other buyers will be able to read your explanation when they see the buyer’s feedback, it validates your customer care service as a seller when replying to negative feedback, keep your comments brief and professional. Even if the buyer comment is not courteous, replying in a similar manner can backfire and reflect badly on you.

To remove your response and seller central click feedback under the performance header, click the order ID of the feedback, containing your response. Find the comment you want to remove and click request removal, quick, request removal, again, to confirm or click cancel to cancel your request. After you submit your response, you can’t edit it, but you can delete it.

If you delete your response, you can’t submit a second request. In addition, if a buyer removed or modifies their feedback, your response is also removed and you can submit a new response.