Creating Cases for Discrepancies

On the next page, you will be provided with the table of your shipments. We discussed previously referring you again to the two columns indicating shipped units and received units. If these units do not match, you have a discrepancy and can open an investigation. Note, however that the status of the shipment must be closed.

Otherwise you will not be able to open the investigation. Click on the shipment link to the left of the line of the closed shipment with the discrepancies in order to open the shipment in question, click on the reconcile tab, along the top, on the next page, the items that have the discrepancies will already be present in the table on the concile tab again, indicating what was shipped, what Amazon claims they received.

And whether it is a shortage with a negative icon in front of the difference in shipped and received units or an overage in the discrepancy column with a plus sign in front of the discrepancy number. Alongside each individual line is a select and option dropdown menu in the status action required column, you know, from your own investigation into your own systems that you did actually end up short shipping these units.

Then select the units not shipped option from the status or action required column dropdown menu, or if you knew you did actually ship the products you didn’t record on your shipment plan, then select the units shipped option from the status action required column dropdown menu, if available.

However, if you have done thorough research on your own side, and you can clearly see that you didn’t indeed ship those units or not ship them, then choose the missing. Please research option from the status or action required column dropdown menu. For any overages you can select extra units shipped. If your research provides that you did actually ship these additional units or the unexpected, please research.

If your research indicates you did not ship them, you would need to go down each line item presented and individually select the correct action from the status or action required column dropdown menu per SKU.

Amazon would then require you to upload proof that these items were shipped were not shipped as applicable. You would need to upload the proof of delivery, which can either be the bill of lading. You printed from your summary page of your shipment or the proof of delivery document you were supplied by your carrier.

If you selected your own carrier to collect and deliver your shipment to Amazon, you would also need to upload the proof of purchase. Which is the manufacturer invoice if you purchase the product from someone else and you are not the manufacturer or your own invoice as the seller, if you manufacture and own the brand yourself, once you have these documents, click on the choose file button, locate your document, select it and click on the yellow upload button until all the relevant documents have been uploaded.

You have a further option under section three at the bottom of the page to provide additional information such as known discrepancies description of shipping boxes, UPC, or EAN of units, if different from the listed ones and any missed prep activity. Once you are happy with all the information you have input into the case, click on the yellow, preview your request button at the bottom of the page.

Your case will then be opened and Amazon will do their own investigation and search for the missing item or items. If they’re able to locate the item, they will add the inventory to your account. If not, they will reimburse you for the missing units. You can view the status of your case log on the home page of seller central along the lower right side of the page under the manage your case log header.