Vendor Central: Contesting Chargebacks and Invoice Reconciliation
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You can also review the details for your authorized return payment by selecting product returns from the dropdown menu of the payments tab on the top menu of your vendor central dashboard. Search for your return payment based on one or more of the following criteria, vendor code. This is your vendor code that you would like to view returns for.
show moreIf you have multiple codes and would like to see returns under all of your codes, select all. However, if you have a large number of returns, the load time may be faster. If you pull return details by individual codes, rather than selecting all, you can also achieve faster results. If you decrease the date range selected in addition to limiting the code selection.
Return ID or shipment ID. The return ID will correspond with a portion of the invoice number used to bill your account for the returns. In order to enter the return ID, you will need to emit the underscore and last four digits of the invoice number. That last portion of the invoice number indicates your product line and is not part of the return ID.
Authorized ID, if your returns require authorization, you may want to enter the authorized ID. This will correspond with the RMA or returns authorization ID. Shipment, request ID, this number will begin with VRET and can be found in the packing slip and or on the shipping label of your return tracking number. This is the carrier tracking number.
Number should not contain any spaces, hyphens or lowercase values, processed date range, select a date range up to 30 days. In addition to, or in place of the other search criteria fields. The date range is based on the processed date of the return, which is also used as the invoice date of the returned deduction.
Then click the search button. You can review your return detail results in a number of ways, you can click the return ID for the return you wish to view. And on the next page, click the export to spreadsheet link to download the detail of the return. You can click export to a spreadsheet to download the line level details for all return payments listed in the return section.
You can select all at the top left of the page and then select one of three options from the available actions, dropdown menu dispute returns. You can dispute all selected returns this way. Export returns summary to a spreadsheet, which is just the summary or export returns details to a spreadsheet, which are all the details per return ID.