Vendor Central: Contesting Chargebacks and Invoice Reconciliation
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Amazon may request to return your products if they’re overstocked or damaged, when they have a product returned to you, you will receive an Amazon-initiated return request. You can also review your return requests by selecting returns from the orders dropdown menu on the top menu of your vendor central dashboard.
show moreThis returns page lists the first 25 return requests with the information we’re going to go through shortly to view a longer list of your requests, click the grose per page link. Another thing to note is that the default setting shows only new requests. You would need to click show search to search for approved or closed requests.
These are the columns you can see for your return requests, the request ID. This is the unique ID for a return request. If you click on it, you will see item level details for the request, the vendor code. This is your vendor code specific to the request, request at time. This describes the condition of items in the request that is if they are sellable or not. Condition, this is the status of the request.
It describes if the request is new approved or closed requested quantity, this is the quantity of product that Amazon would like to return. Approved quantity, this is the quantity of product that you agree to accept in the return requested refund. This is the amount Amazon requests be remitted to them for the return approved refund.
This is the amount you agree to remit to Amazon for the return. Next automated action. This is the next action. The system will take based on the return status. Warehouse, this is the Amazon fulfillment center where the return will originate. Authorization ID, this is the character string that you create to identify the return.