Vendor Central: Contesting Chargebacks and Invoice Reconciliation
Transcription
There are two chargebacks that are related exclusively to direct fulfillment programs, cancellation rate and ship method mismatch. A cancellation rate chargeback occurs when you cancel an order, either because you denied an order that Amazon submitted formally known as fill failure, or because you began to fulfill an order Amazon submitted, but could not complete formally known as floor denial.
show moreThese chargebacks occur when you don’t have any inventory at the time Amazon placed the order. Or when you don’t have enough to complete the order, the amount for this chargeback is $10 per issue. Additionally, a high cancellation rate can negatively impact your performance metrics and can lead to the suspension of your warehouse or account.
You can prevent this charge back by ensuring that your warehouse inventories are accurate. And that updated inventory feeds are submitted in a timely manner. To reduce the chance of receiving an order you can’t fulfill update your available inventory at least once every 24 hours per warehouse. If an order that Amazon has promised to fulfill to a customer is denied. Amazon has to find an alternative source to fulfill the order or cancel the order, which creates a poor customer experience.