Disputing Chargebacks Related to Confirming and Editing Purchase Orders

Or on the list of chargebacks on your chargebacks page, you can select the chargeback or chargebacks. You wish to dispute, click dispute, chargeback, complete all relevant information, including uploading evidence in the form of images or documentation.

And click on the submit dispute button. You may only submit a dispute for the same chargeback twice. If a chargeback has been disputed and rejected twice, it is no longer eligible for dispute documentation that is required for unconfirmed PO units chargeback disputes is as follows. A screenshot of vendor central that shows that the ASIN was confirmed on the purchase order in question.

Documentation that is required for overage PO units chargeback disputes is as follows. Screenshot of vendor central that shows that the ASIN was confirmed on the purchase order in question. Documentation that is required for PO on time accuracy, chargeback disputes is as follow. For not on time units, prepaid truckloads, or less than truckload shipments proof of the carrier central appointment request indicating the requested delivery date within the delivery window for prepaid small parcel shipments.

Proof of delivery, that includes a tracking number purchase order and a delivery date within the assigned delivery window for collect shipments, a copy of the routing request email from Amazon showing it was submitted on the business day prior to the last date of the ship window and that the freight ready date was within the ship window with the matching Amazon reference number.

To dispute a chargeback for not filled units. If the units were never received, the documentation required for the dispute are proof of delivery. That includes a tracking number, purchase order and a delivery date before the order cancel date, the invoice ID number related to the purchase order. And the ASIN mentioned in the chargeback.

If the units arrive after the order was canceled, the documentation required, and the dispute are proof of delivery. That includes a tracking number purchase order and a delivery date before the order cancel date for prepaid truckload or less than truckload shipments, a carrier central appointment screenshot showing a carrier requested delivery date at least three days prior to the auto cancel date.

For collect shipments, a routing request email from Amazon. That includes a freight ready date at least seven days before the auto cancel date and a matching Amazon reference number for down confirmed units dispute the documentation required. It’s a vendor essential screenshot showing the PO ASIN and confirmed units.

The reason why the units were adjusted done. And if possible, screenshots, emails, proof of unforeseen circumstances beyond your control. For example, floods, fires, extreme weather or carriers refusing to collect freight. Documentation that is required for rejected peer rate chargeback dispute is as follows, calculate your percentage of confirmed units per line on the purchase order and provide the details of your calculation.

Calculate your percentage of confirmed units for the 13 weeks before the chargeback was assessed and provide details of your. Provide the number of units Amazon ordered from you in the past 12 months for the product that received a chargeback, provide the acknowledgement code or codes that you used when confirming or rejecting lines on the purchase order, depending on how you confirm the purchase order, provide a screenshot of the purchase order confirmation, showing the purchase order acknowledgement code.