Vendor Central: Why is Amazon Not Placing Purchase Orders
Transcription
Say your products are not being ordered by Amazon because some relevant documents are outstanding from you in the way of safety certifications, battery testing certifications, etc. You will be notified by Amazon. If this is the case via email or under the required action section on the homepage of vendor central alternative, you can locate them by selecting Vendor certificates from the dropdown menu of the items tab on the top menu of vendor central.
show moreIf any compliance documents are required, there will be a number alongside the heading missing compliance documents on the next page. And you will be able to click the view button, the same thing for any rejected, expired, or soon to expire documentation. When you click on the view button, the ASINs requiring the certifications will show up and you will be able to see which documents are required. If your manufacturer or supplier is not able to send you the relevant documents, you may be able to find some of them such as the hazmat or battery certifications in vendor central itself.
In order to locate any of these documents, click on the support link at the top of your vendor, central dashboard. Scroll to the bottom and click on the view resource center link under the resource center heading, on the next page under the heading selling your products, you will find a variety of documentation, such as dangerous goods, hazmat identification and management guide, professional healthcare PHC program requirements. And new vendor food safety checklist. You will also find any of these forms as applicable exemption sheet for battery and battery powered products and exemption sheet for products without harmful chemicals.
Now that you have the relevant certifications and exemption sheets, you have two options. You can select vendor certificates from the dropdown menu of the items tab on the top menu of vendor central click on the view button alongside missing compliance documents and proceed to upload your documents here.
Or you can then send these onto Amazon by going to the support center by clicking the support link at the top of your vendor central dashboard and selecting the contact us button at the bottom of the page. Select your business group on the next page. and then under the manage my catalog heading, you could either select the MSDS supplemental hazmat information or any other details that may pertain to your product categories.
Alternatively, you can also submit some of these documents under product compliance, where you can select dangerous goods, hazmat inquiries. The California proposition 65 warnings, the SDS and exemption sheet submissions and the lithium battery testing summaries. Continue to follow on, fill out all the information, attach the relevant certification and click the submit button to submit your case and your documentation to Amazon for your products.
Amazon’s internal teams will then notify you. If all is an order for your relevant products. If they require further information, they will request it from you.